Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,674 Reviews)
Rating breakdown 5,674 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,408)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Misleading advertising
on October 29, 2025
Posted by: Erica1979
from Texas
Length of ownership:1 year or longer
Having my sequence has been great because I can input it into other sites with higher functioning tools.
I am disappointed in the speed with which we receive new admixture analyses. I am also a bit disappointed there isn't a way to browse the non coding regions for microsatellites.
When I signed up, they said all future updates would be free, but then started nickel and diming with added services (one of which lets you search for all ancestors with a particular segment of dna). I have had to use 3rd party sites to do this. I am not going to pay for a subscription service. That's silly. That's also why I don't use ancestry.com.
I am disappointed in the speed with which we receive new admixture analyses. I am also a bit disappointed there isn't a way to browse the non coding regions for microsatellites.
When I signed up, they said all future updates would be free, but then started nickel and diming with added services (one of which lets you search for all ancestors with a particular segment of dna). I have had to use 3rd party sites to do this. I am not going to pay for a subscription service. That's silly. That's also why I don't use ancestry.com.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
DNA
on October 29, 2025
Posted by: Soudan
Length of ownership:1 year or longer
I bought three different DNA test and out of the three this one has the best features more updated and was way better than the other two! I got more answers with this testing kit, them others
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
We’re Being Fleeced
on October 29, 2025
Posted by: 23 And More Payments
from Salt Lake City, UT
Length of ownership:1 year or longer
I have to pay for information about myself. I paid for the kit and have done hours of their voluntary research questionnaires; at this point, giving them any more of my time or money feels like I’m being taken advantage of.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Complete waste of time and money!
on October 29, 2025
Posted by: NothingAboutMySaliva
from Tri-State
Length of ownership:6 months
Waste of time and money, hope they don't sell my data.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Subpar Customer Service
on October 29, 2025
Posted by: Joel11345
from Pittsburgh
Length of ownership:6 months
Bought the kit for my daughter. She intended to expand her health kit to ancestry but never got the email. We bought another kit, and She forgot to put in the information in the app and mailed in without barcode tracking. I messaged and emailed customer service with no resolution that was not “buy another kit.” We are now several hundred dollars down the drain with no ancestry results. Very disappointed. Going to move to Ancestry.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
I have mixed emotions...
on October 29, 2025
Posted by: Fox72747
from Colorado
Length of ownership:1 year or longer
I have mixed emotions... 23&Me was a critical factor in me finding my biological father. However, because there are so few matches -- as compared to another company -- I think it is something to use when 'all else fails.'
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Will ruin your life. Lol
on October 29, 2025
Posted by: SurpriseHeisnotyourfather
Length of ownership:1 year or longer
Found out my dad is a priest. Absolutely ruined my idea of family and what it all means. My mother lied to us for 40 years.
Written by a customer while visiting 23andme.com
Customer Rating
2
Unable to acced
on October 29, 2025
Posted by: Reina
Length of ownership:1 year or longer
I could never get in any more there is always trouble for my password. And after for too many attempts to get in.
Written by a customer while visiting 23andme.com