Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,674 Reviews)
Rating breakdown 5,674 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,408)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Well worth it
on October 29, 2025
Posted by: Sheila6886
from Richmond, Indiana
Length of ownership:1 year or longer
I purchased this about 5 years ago now. I was adopted and never knew my biological family until I was introduced to 23andme. Since them I have been able to find my biological mother and half brother not to mention the rest of the family on mothers side. My adoptive family have all since passed and i felt so alone. Now I gave gained a new family and I am so grateful to 23 and Me. Thank you so much.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
It’s okay
on October 29, 2025
Posted by: Anna2025
from Michigan
Length of ownership:1 year or longer
Not great most things they want you to pay more for
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Rip off
on October 29, 2025
Posted by: Xwing66
Length of ownership:6 months
Ordered the health and ancestry service. They only provided the health reports and not the ancestry reports. I reported it to them and after going back and forth with customer service they told me I didn't have the ansestor service and told me basically tough luck. Do not recommend. Use ancestry.com instead.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: carma
from Indiana
Length of ownership:1 year or longer
very disappointed in this app. What you offered I already knew. Your answers were very vague. I hope you did not charge me for anything lately - I want no more to do with this process.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Better late?
on October 29, 2025
Posted by: Kaca
Length of ownership:1 year or longer
Bought mine YEARS ago... and they are just NOW asking for a review... um... don't remember!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Cool service
on October 29, 2025
Posted by: SpaceJesus
from Coffeeville, MS
Length of ownership:1 year or longer
Great breakdown of health categories and ancestry as well. This is a pretty darn cool service.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
on October 29, 2025
Posted by: Jan1
Length of ownership:1 year or longer
No I am not enjoying this. Some how it took me off line, says to finish my registration.
I am unable to do that since I no longer have registration number
I am unable to do that since I no longer have registration number
Written by a customer while visiting 23andme.com
Customer Rating
1
Big REGRET purchase plus information was LEAKED!
on October 29, 2025
Posted by: Neveragian
from Cameron, NC
Length of ownership:1 year or longer
My husband purchased this kit for me and I was so excited however the results were way off and everything is made up based on whatever RACE you say you are on paper To pay over $100 for a lie and connect with you random people is crazy
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com