Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
on October 29, 2025
Posted by: Brigitte
from Minneapolis mn
Length of ownership:1 year or longer
I was very happy with my results. I also gifted a kit to my son. Unfortunately he never received his results. We contacted customer service and still are not able to access results. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
A Remarkable Service
on October 29, 2025
Posted by: Ashkenaz56
from Las Vegas, Nevada
Length of ownership:1 year or longer
Amazing. I discovered people I am related to that I was completely unaware of. The service is worth many times its cost simply for that.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Sub Par
on October 29, 2025
Posted by: HEPE
from colorado
Length of ownership:1 year or longer
We ordered it years ago and it was very disappointing. All our ancestry was evaluated wrongly and the results seemed less than fitting to our actual heritage and family tree. It was very wishy washy and a huge waste of our money.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Not worth it
on October 29, 2025
Posted by: EnoZ
Length of ownership:1 year or longer
All the information provided is always caveated with "could be" "this might be", there was nothing concrete about any health issues.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Questions??
on October 29, 2025
Posted by: NoNeed
from CA
Length of ownership:1 year or longer
I bought mine years ago. Not sure why I am being asked for a review.
I am nervous about the data breach.
I am nervous about the data breach.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Was good until I can't get in.
on October 29, 2025
Posted by: Bill 45
from Waupun Wisconsin
Length of ownership:1 year or longer
I actually would have given it 5 star, I used to be able to get in and view things. I'm 80 years old and can't jump through the hoops or should say baracads to even get in !
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
request
on October 29, 2025
Posted by: rabrdu
Length of ownership:1 week
Thanks for contacting me. I have been wanting to contact you and ask if you could send me the report that was prepared a few years ago.
Written by a customer while visiting 23andme.com
Customer Rating
5
Check out the studies
on October 29, 2025
Posted by: PhilC
from Gloucester, Mass
Length of ownership:1 year or longer
I received this kit as a gift some time ago.
I really enjoy participating in the studies.
The health questions help me reflect on my
Lifestyle.
I really enjoy participating in the studies.
The health questions help me reflect on my
Lifestyle.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com