Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
terrible product
on October 29, 2025
Posted by: Amy L
from Georgia
Length of ownership:1 year or longer
Research this companies data protection history for yourself. Logging in takes several attempts and they keep adding additional layers you must get through to access your information. I wanted to export my information and they stated that could not be done without my emailing them my driver’s license, which I refused to do. I do not recommend this company at all. I also signed up for Ancestry DNA and that service has been far superior for my needs. I have not even tried to log into this account in well over a year. #wastedmoney
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Private company can be sold and sell your data
on October 29, 2025
Posted by: ProtectmyHealth
from Virginia
Length of ownership:1 year or longer
I didn't realize that I wouldn't own my data. I wanted the test and data, but didn't realize that by using a private for profit company meant it wasn't protected like my medical labs are protected.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great Features!
on October 29, 2025
Posted by: joubd77
from Puerto Rico
Length of ownership:1 year or longer
I am happy with the results of the tests, Thank youuuu
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Good Bye 23 and Me
on October 29, 2025
Posted by: No More
from Otsego, Michigan
Length of ownership:1 year or longer
I don't know when I bought this product. I lost my code to verify 2 factor authorization. Most organizations will send an email and have a recovery process. Not 23 & me. I need to send a copy of my drivers license, a picture taken by my iPhone, plus other items that I have forgotten about. I am 91 and I have been a customer of 23 & Me for 15 years or more. I have had our DNA tested twice. At this point, I have no further interest in 23 & Me
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Overcharging for little information
on October 29, 2025
Posted by: Fisherman
from Fernley NV
Length of ownership:1 year or longer
123 and Me has done everything in their power to lock up as many results as possible for "Premium" access. Pay a small fortune and you can see your health results. So much for paying for the health service years ago. Now, you can't see most of your data. It's ridiculous.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Joey98
Length of ownership:1 year or longer
Worthless. Provides nothing valuable and I would not get it again nor recommend anyone getting it.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Family Tree
on October 29, 2025
Posted by: Jimmyxyz
from California
Length of ownership:1 year or longer
Has helped me with my family tree research and I find in invaluable!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Happy
on October 29, 2025
Posted by: Jazmin
from New jersey
Length of ownership:1 year or longer
I love the results. I just wish the premium wasn’t so pricey.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com