Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Regurgitated information
on October 29, 2025
Posted by: Total bs
Length of ownership:6 months
This was a total waste of money! I even complained and all I got back was a vague non statement saying I should spend more money to get more information. No wonder these people filed for bankruptcy! I gave them my background and they just parroted back same information. Inconceivable! Ugh.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Fraud?
on October 29, 2025
Posted by: Jen1234
from Seattle
I did not order this. I already did the test years ago and unsubscribed to everything.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
TERRIBLE COMPANY RUN!
on October 29, 2025
Posted by: greg
Length of ownership:1 year or longer
I hate this company. i asked that they remove my data and my numerous requests have been ignored! DO NOT USE THIS COMPANT!!!!
Written by a customer while visiting 23andme.com
Customer Rating
5
Review
on October 29, 2025
Posted by: andresoucyyouguessedit
Length of ownership:1 year or longer
Great features and good memories . Good follow up but leave me alone.
Written by a customer while visiting 23andme.com
Customer Rating
5
Haplogroups
on October 29, 2025
Posted by: Stanca
Length of ownership:1 year or longer
I brought this test around a year ago am content with the results I got. Great test it breaks down my paternal and maternal side. I got also got haplogroups from both side which is great. I will like to know my tribal origin other than that its a great test..
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointing product horrific customer service.
on October 29, 2025
Posted by: Wasd
Length of ownership:1 year or longer
They sent two kits instead of a single test kit for the US Health + Ancestry Service and double charged me split the tests into two separate accounts and the results on the accounts aren't even the same. So I basically paid double for nine tenths of a product. I spent hours talking to customer support and they did nothing and didn't even offer a refund for the extra they had charged me for
Written by a customer while visiting 23andme.com
Customer Rating
5
Can see the parent that came from the region
on October 29, 2025
Posted by: xyzz
from CA
Length of ownership:1 year or longer
Like the map of my DNA origins in the world. six letters here !!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Never received!!! Return money!!
on October 29, 2025
Posted by: Not product
from Markham TX
Length of ownership:6 months
I bought this product and then 23andme shut down and my package never was received. Wasted money that I couldn't get back!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com