Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Not a fan
on October 29, 2025
Posted by: Ashleigh
Length of ownership:1 year or longer
I have been asking to cancel and remove my information for a year. It keeps saying that I will get an email and I never do. I do not want my information on here anymore. Please remove.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't waste your money
on October 29, 2025
Posted by: JessY
from Oregon
Length of ownership:1 year or longer
I was under the impression that I would be able to find my father or any part of that side of family. And the farthest I came to relatives were 4th and 5th cuzins. So that's pretty crazy after spending over $400.00. And then get my information stolen too. Do not recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Bob27
from CA
Length of ownership:1 year or longer
Used this service once as a gift and have been receiving non-stop spam since.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Bankrupt in more ways than one
on October 29, 2025
Posted by: thisismyforrealusername
from USA
Length of ownership:1 year or longer
I bought this and sent my DNA to them, and I provided data to help the algorithms they use. They recently went bankrupt and started selling users' data, which I do not agree with. I requested that my data be permanently removed from the servers, yet I still get emails such as the one for this survey proving they still have some of my data.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Not sure of the value of the ancestry
on October 29, 2025
Posted by: jcp00707
Length of ownership:1 year or longer
My original ancestry on 23 and me data made me aware of my Irish history (37%) when I thought that Norwegian was my dominant lineage (20%). Now with the improved algorithm my Irish ancestry is 4%. So I am confused as to what it all means.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Lost in route?
on October 29, 2025
Posted by: Sorry
Never got the gift
Nada never ever ………………………………………..
Nada never ever ………………………………………..
Written by a customer while visiting 23andme.com
Customer Rating
1
They lied and sold our data to Big Pharma.
on October 29, 2025
Posted by: 23andmeSucks
Length of ownership:1 year or longer
They lied and sold our data to Big Pharma. I should have known better.
Written by a customer while visiting 23andme.com
Customer Rating
3
Ok
on October 29, 2025
Posted by: CrystalsMom
Length of ownership:1 year or longer
I purchased this years ago and it included ancestry with a famous person. My husband had his account the same time and it linked him with a famous person in history. Then it was taken off and our memberships no longer include it. I am not paying an extra fee to have what I started with.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com