Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
on October 29, 2025
Posted by: Nannytyty
from Little Rock Arkansas
Length of ownership:1 year or longer
Will not let .e log on i have a account but it's telling me to scan barcode
Written by a customer while visiting 23andme.com
Customer Rating
5
Ancestry and Medical Benefits
on October 29, 2025
Posted by: Very Helpful
from Kathleen, GA
Length of ownership:1 year or longer
Other than drastic changes to my ancestry every update (which leaves me very confused) this has been very helpful connecting the dots with my biological family. Adoptions left a lot of questions. This was also very helpful identifying things like blood thinners that do npt work for me. I have had a lot of issues finding which ones work and this saved me a lot of trial and error.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
A good time
on October 29, 2025
Posted by: Chrliev
from West Coast of California
Length of ownership:1 year or longer
This was very interesting to read about my ancestral origins. I am even thinking about doing it again...
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Great service recent changes charge for updates
on October 29, 2025
Posted by: Kimmie6212
from Dry prong, la
Length of ownership:1 year or longer
I’ve had my DNA and health report for many years now. I always enjoy when they make upgrades to their services because they would automatically apply that to my DNA and give me more results . When I originally did my test I was told that all updates would be at no cost but lately I’ve been asked twice for money in order to update my results. This is why I took off 1 star. The service is great but now I guess I won’t get many more updates. They’re not cheap and I refuse to pay for something I was told would be free.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Your health is too important to not do this
on October 29, 2025
Posted by: Hpat1011
from Nevada
Length of ownership:1 year or longer
Absolutely worth the price! Our family did the health test and we found out we had varients for conditions that we would need to follow up with a doctor about. The test gave us lots of peace of mind knowing genetic health traits and things we should address with our doctors.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Good for a backup
on October 29, 2025
Posted by: aec1
from Texas
Length of ownership:1 year or longer
I havent used it much since the changes were made.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Your Data will be Sold
on October 29, 2025
Posted by: Neversafe
I’ve been hacked. I have not bought anything in ten years from here.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Don’t possibly waste your money
on October 29, 2025
Posted by: aaaaaapppp
Length of ownership:1 year or longer
I bought this a year ago and I was given the results of a sample other than mine. I know for a fact I am not adopted (like 23 and me tried to tell me) and I know for a fact I have extremely close relatives that have done this test but they do not show up on my results
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com