Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Bankruptcy
on June 16, 2025
Posted by: Latisha
from Omaha Nebraska
Length of ownership:1 month
Recieved email in regards to your company I want full refund $230
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Do not purchase.
on July 23, 2025
Posted by: Bernie In California
from California
Length of ownership:1 year or longer
I cannot access my account though I have properly registered. I keep getting asked to enter my barcode to get started and there are no humans to help.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features
on July 29, 2025
Posted by: Majis
from Guatemala
Length of ownership:1 week
Was amazing to Learn about my ancestry and health ! I’m recommending this to my friends and family
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Impressed Overall!
on July 29, 2025
Posted by: Joey1234
from Redding, CA
Length of ownership:3 months
I bought my 23andMe premium with my GF a couple months ago, and I am impressed with my results!! to say the least. However I am a bit disappointed in how much MORE money you have to spend to get the real in depth results.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Pay more if u want more
on August 10, 2025
Posted by: Vivian11
from Florida
Length of ownership:1 month
Honstly it’s a great idea. But payed 100 dls for the initial box test (pricey). And then it gives u basic information and if you want more pay more. I should have seen it coming
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Took forever
on August 10, 2025
Posted by: Juliegiov
from Napa
Length of ownership:1 month
Took a long time every step of the way. I kept an on it thru tracking and it was a long wait. And then they don’t even send you a paper report so I had to print it for my elderly mother. Bare bones for what you get.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
For guesstimations this is the product/company.
on August 10, 2025
Posted by: MelanieC
from Texas
Length of ownership:3 months
Bought this a while back I guess for guesstimates, because thats what I recieved. Distant this distant that but no exacts. Feels like a waste of $200.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great experience
on August 10, 2025
Posted by: Isabelle
from Los Angeles CA
Length of ownership:1 month
I got this in early July. The whole process was little over two weeks. Fast turn around time and pretty accurate. I have been enjoying reading and learning about where I come from.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com