Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Very interesting
on April 29, 2025
Posted by: Carol0109
from Durango, CO
Length of ownership:1 month
I just started with 23 and me. I am looking forward to connnecting with DNA relations. I also found interesting yo read the health reports.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Very perplexed.
on May 3, 2025
Posted by: Red rider
from Rhode Island
Length of ownership:1 month
I was very upset a few days to see that I had a “Half brother”…When in fact it was my “Half nephew”!!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Customer Service Won’t Respond
on May 9, 2025
Posted by: WallyDog
from C-Bus, OH
Length of ownership:3 months
I’ve reached out twice about how to access my ancestry report, and I’ve not heard back. I have lots of good reports about my health but not my ancestry. Please help.
Written by a customer while visiting 23andme.com
Customer Rating
5
It's working out good so far so good
on May 11, 2025
Posted by: Nikkib82
from Ontario CA
Length of ownership:6 months
I wanted to find my siblings on my father's side of the family who I never met and a friend ordered me a 23andme kit to begin my search.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Very exciting
on May 11, 2025
Posted by: BarThomp
from Spokane Washington
Length of ownership:6 months
Received my results in February and was quite please. I am impressed with the options to explore available. I did find one known relative. Unfortunately, I have not had time to do further explore. Hopefully, it will stay active until I find time.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Nothing special
on May 13, 2025
Posted by: Adamos
from Annapolis
Length of ownership:1 month
I had a DNA testing from another company and the genealogy was very different. 23and Me asked about my parents where they were born and where I was born and gave me an answer. The other company did not asks anything, so they knew nothing of me.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Bankruptcy
on June 16, 2025
Posted by: Latisha
from Omaha Nebraska
Length of ownership:1 month
Recieved email in regards to your company I want full refund $230
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Do not purchase.
on July 23, 2025
Posted by: Bernie In California
from California
Length of ownership:1 year or longer
I cannot access my account though I have properly registered. I keep getting asked to enter my barcode to get started and there are no humans to help.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com