Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,674 Reviews)
Rating breakdown 5,674 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,408)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Happy Client
on March 23, 2025
Posted by: lori b
from oregon
Length of ownership:1 week
so far, its ok when i get to review it further then I'll do a better review
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Can't see results
on March 24, 2025
Posted by: Riles
from Illinois
Length of ownership:1 year or longer
I've emailed the company and nothing changes. My dad can't see his results. I tried linking his account with mine since he isn't computer-friendly. It worked fine with my mom's. Dad's didn't, and now I'm stuck on the screen asking about setting up the kit. I can't get past it. None of us can get into 23 & ME at all. Huge letdown.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
I’m not satisfied at all
on March 25, 2025
Posted by: No nickname at all
from New Orleans, Louisiana
Length of ownership:3 months
I purchased this plane several months ago and I’m not pleased with the results I received so far. All my maternal grandmother side is not listing all of her children at all and none of my cousins on my father side. It’s not listening nothing. I’m not satisfied with this
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Health
on March 25, 2025
Posted by: Nome
from Alaska
Length of ownership:3 months
I never received the information I signed up for on my health. Instead I got several emails to upsell me. I see why you’re going out
Of business. I intend to join any class action law suit
Of business. I intend to join any class action law suit
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Should have to pay for add ons
on March 26, 2025
Posted by: Anonymous
from Az
Length of ownership:3 months
Family tree is a bit confusing
Should not have to pay for additional information
Should not have to pay for additional information
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Mind blowing results
on March 26, 2025
Posted by: G lady 54
from Dayton Ohio
Length of ownership:3 months
My son was curious about an adopted grandmother, ask me to join him on doing a test as well. I ended up with a new Father, two half brothers and a half sister!!!!! So much information!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Inadequate
on March 27, 2025
Posted by: Terri Lepitre
from PA
Length of ownership:1 month
I was very disappointed with the product. Result stated my Aunt was my half sister and my cousin was my half niece. Not worth the money.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great service and a fantastic help team.
on March 28, 2025
Posted by: G Mo
from Lucca, Italy
Length of ownership:3 months
I anticipated my results and hoped for the best. What I received back from 23andme completed my puzzle perfectly. I love their service and would recommend 23andme to anyone who wants to learn their genetic make-up.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com