Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Terrible for the price
on March 10, 2025
Posted by: Anonymous
from MIAMI
Length of ownership:3 months
I learned almost nothing, all the options like health, etc must be paid additionally, my family did 23&me years ago and it includd health option for them in the price. So value for money is WAY OFF.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on March 11, 2025
Posted by: Firesong
from NC
Length of ownership:1 month
Ignored my reach out questions, bad follow through and no follow up service available.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not Much There
on March 11, 2025
Posted by: 23andDisappointed
from Boston, MA
Length of ownership:3 months
The basic kit and service includes VERY LITTLE. After sending in your sample, you'll get bombarded with upsell and cross-sell offers, but I got nothing from their initial service. Their results dashboard is just a mashup of add-on components. Can't help but view this as a total waste of time.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Good
on March 11, 2025
Posted by: Daddy George
from Brandon,Ms
Length of ownership:1 month
Bought it a little over a month ago and Glad I did
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
I like what I have learned want ancestry
on March 11, 2025
Posted by: Gingerjar
from Gainesville, Florida
Length of ownership:1 month
I want to see more ancestry in terms of where ancesters came from
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Awesome
on March 11, 2025
Posted by: Djdav60
from Calumet, mn
Length of ownership:1 month
I got this little while ago and I am so thrilled with the results.Never knew I was irish.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not delivered!
on March 12, 2025
Posted by: None00
from Portage michigan
Length of ownership:1 week
The app says it was delivered but i still have nothing!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Terrible customer service
on March 13, 2025
Posted by: HK280
Length of ownership:1 week
Brought the kit from Amazon which had a damaged shipping label, called customer service to sent a replacement label took 6-7 subsequent emails and still haven’t received the replacement nearly a week later.
Written by a customer while visiting 23andme.com