Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Awful
on March 4, 2025
Posted by: Kimmje
Length of ownership:1 week
Took over 4 months to get results! And still they were inconclusive!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Disappointing long wait
on March 5, 2025
Posted by: Brendan101
from NH
Length of ownership:3 months
I bought it during Black Friday and sent it in right after I got it. The system was great and even gave me a timeframe of about a week after New Years. I was fine with it at first, but then it got bumped another week. Then eventually the date disappeared. I was given no timeframe and didn't get my results until mid February months after I sent it in, meanwhile I was inundated with a bunch of ads to upgrade to premium when I still hadn't gotten the results.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Overall review of Ancestry
on March 5, 2025
Posted by: june53
from San Antonio, Texas
Length of ownership:1 month
My daughter gave me 23andme for Christmas and I am so glad she did.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Enjoyed the information
on March 6, 2025
Posted by: Mrm997
from Oklahoma
Length of ownership:3 months
I found some help related information that was useful.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Disappointed
on March 6, 2025
Posted by: Fish46
from Lake Park Georgia
Length of ownership:3 months
Not much information unless you pay for additional information
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great buy
on March 6, 2025
Posted by: Sue Ellen 68
from Lamesa
Length of ownership:1 month
I bought this a month ago, it's definitely worth the purchase.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not what I expected at all
on March 6, 2025
Posted by: Mr Moik
from San Antonio Texas
Length of ownership:3 months
Sadly my daughters bought this “ premium” package and all I got as far as I am concerned is a regurgitation of what I told you all! What? I told you my mother was 100% Italian from Naples/Bari area and my dad was 100% Austrian Czech from which is now Austrian and the Czech Republic. Duhhh. I also got one name of a distant cousin! One! The constant barrage of up selling from the get go is really disgusting. We have this but you have to upgrade! What in God’s name is the premium package.
I can’t even open it anymore BECAUSE you keep for a verification code which doesn’t post and by the time it does your access app says it’s the wrong code or some such. I verify data each time and get the same stupid request for a verification code. Once is enough !
Terrible programming especially for someone who is 78 old on Saturday.
I can’t even open it anymore BECAUSE you keep for a verification code which doesn’t post and by the time it does your access app says it’s the wrong code or some such. I verify data each time and get the same stupid request for a verification code. Once is enough !
Terrible programming especially for someone who is 78 old on Saturday.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Absolute great features!
on March 6, 2025
Posted by: Rachel8402
from Foley, Alabama
Length of ownership:3 months
My daughter gave this to me for Christmas and I'm so glad she did! I have been able to connect with a cousin on my father's side that I have never met. And learn my family's ancestry. I highly recommend this to anyone that is interested in learning more about family and where you come from!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com