Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,675 Reviews)
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,934 out of
5,409)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Complicated interface!
on February 18, 2025
Posted by: Thefishyfew
from North carolina
Length of ownership:3 months
The interface to see your results is complicated and unfriendly. I have avoided re-reading my results because I get lost within it.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Terrible customer service. Duplicitous staff.
on February 18, 2025
Posted by: Jane67
from Fair Lawn, NJ
Length of ownership:6 months
My husband and I received 23 and me as a gift from our daughter with a 1 year paid membership for each of us. We sent in our saliva and since then we have been inundated with e mails stating that we need to pay for an additional year before accessing information. I have called customer service and have gotten the same response. I am not interested in upgrading or paying for an extended year.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Not what I thought it would be.
on February 18, 2025
Posted by: Marko
from New Hampshire
Length of ownership:3 months
Got this as a gift. It seems as though almost none of my relatives used this service. They used the other big competitor.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth the money, hidden fees.
on February 18, 2025
Posted by: Adam9c1
from Boston ma
Length of ownership:3 months
All the features I’m interested in cost an additional fee. Very misleading to offer a paid service for ancestry and dna info only to find out there’s additional fees. Very disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Found a sister
on February 18, 2025
Posted by: Heather90
from Wi
Length of ownership:1 month
We found a sister my mom never knew she had. I would reccomend
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Discover your genetic history
on February 18, 2025
Posted by: rustie
from pittsburgh Pa
Length of ownership:3 months
Wife and I both sent ours in and it's interesting to know where your family history originated. And you get to see all the people who share your genetic profile. You might know a couple of them.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Not what I payed for.
on February 19, 2025
Posted by: Chelsey
Length of ownership:3 months
I bought the ancestry and health package, and only received results for health.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
not happy
on February 19, 2025
Posted by: MikeO1250
from Pa
Length of ownership:6 months
Was gifted this at Christmas and never got to see any results ! Why ? Because I could never get into the site without adding a future payment methed. What a scam !
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com