Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,675 Reviews)
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,934 out of
5,409)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Credi card
on December 5, 2024
Posted by: jimsan
from KY
Length of ownership:1 month
Have to put a credit card on file before they will show you the results you already paid for.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
I found my biological father
on December 5, 2024
Posted by: Tdb key
from Houston
Length of ownership:1 month
This was a gift for my mother-in-law. Little did she know it helped me find my father I was looking for for pretty much all my life. He didn't know I existed and he happened to protect the test so I know who my biological fathers and I also found that I had a half sister and a half brother. Wow! My daughter also took the test and she found cousins. It's a great way to start a family tree. I cannot say enough ❤️
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Fascinating results
on December 6, 2024
Posted by: Trenn
Length of ownership:1 month
I'm so happy I bought this. My ancestry results were so detailed. Down to what parts of the country my parents are from. The health predispositions eased my mind on a few questions I had. I also learned some fun facts about myself. I bought another one for my partner, so we can find out more about his health predispositions, as well.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Interesting info
on December 6, 2024
Posted by: bpaul1970
Length of ownership:1 month
I liked finding out the info but I feel there are too many sales distractions pushing you to buy the premium. Quite annoying to go through the sales pitch every where you look.
Written by a customer while visiting 23andme.com
Customer Rating
1
Bad experience!
on December 9, 2024
Posted by: Unhappy in Ohio
from Columbus, Ohio
Length of ownership:1 year or longer
I purchased for my father, but when his sample was submitted you indicated you could not find DNA in the saliva. I did it and it took forever. I don't believe the results are accurate. I would never recommend this company.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 13, 2024
Thanks for your feedback. Providing each and every one of our customers with accurate data is a top priority for 23andMe. We have several quality control steps during the processing and loading of genetic data. Our Customer Care Team would be happy to answer any questions you have about your results. Send us an email at customercare@23andme.com.
Written by a customer while visiting 23andme.com
Customer Rating
5
I'm having fun
on December 9, 2024
Posted by: pamemogrovejo
from Ecuador
Length of ownership:3 months
It has been wonderful to learn the results of the genetic analysis; I must confess that I’ve had so much fun exploring this fascinating world. The language used is simple and easy to understand, which I really appreciate.
One thing I’d like to highlight is that at first, I felt uncertain about how the results would be presented, and there was no way to preview how the reports would look. Perhaps providing a preview could help future customers.
I also want to share that I’ve purchased four additional kits for my parents, my sister, and my husband. I’m eager to see their results!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
too much to try to understand. Do I have to put in
on December 11, 2024
Posted by: Zcat
from Cal
Length of ownership:3 months
This was way too much trouble to try to find out who your relatives are
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Careful
on December 11, 2024
Posted by: P E 2024
from WA
Length of ownership:3 months
Was given to me as a gift paid for ! Now to review my results I must pay again for that ?!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com