Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,668 Reviews)
Rating breakdown 5,668 reviews
5 Stars
3,013
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
916
73%of customers recommend this product.
(
3,930 out of
5,403)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Too many separate paid features.
on October 6, 2024
Posted by: Neanderthal James
from Anywhere, USA
Length of ownership:1 week
I'm actually very disappointed in 23andMe, because I paid for the Ancestry and Health, but I only got basic ethnicity; the ancestry returned only myself and my brother (who happens to already be a member) and a few random 'third cousins, twice removed'. One of them almost immediately sent me a message asking to meet, but that's also a paid feature, so I feel like that was a scam too.
Also, 23andMe asked me a bunch of health questions, and then the 'results' just so happened to basically tell me everything I answered. It's honestly no better than a Tarot Card reading by a fraudulent astrologer who asks the customer a bunch of questions and then tells them what they wanted to hear. I feel like you guys went through my trash and just made things up based on what you found.
Not to mention all the extra features that I'd have to pay for that weren't included (but should have been) is like paying for a video game and then finding out the most important parts are paid DLC (Downloadable Content).
It's also interesting to see the guidelines for writing this review on the left side of the page, which basically are saying 'Don't say anything bad about the service or the people who work for 23andMe or competitive services like ANCESTRY.COM, which EVERYONE told me was BETTER for what I wanted. I have no idea about the 23andMe CUSTOMER SERVICE, because NOBODY has helped me with anything regarding the service yet (and I'll probably have to pay for that too). I'm not sure why I would focus on anything but the product, so that seems pretty silly to put in the guidelines, but I'm not suprised to find something else 'silly' about 23andMe at this point.
I really would prefer a refund, honestly, so I can go pay for ANCESTRY.COM, which will probably tell me more than that I'm related to Jesse James (who married his cousin) and that I'm '47% more NEANDERTHAL than ALL of their other members.'
What I'd REALLY like to say to 23andMe is something that you forgot to mention in the guidelines; 'Do not use profanity, insults, slander or defamation towards the product or customer service', but you can go ahead and fill in the blanks, like you make your customers do every day. I'd say I wish you all the best, but I don't think you could find your butt with your hands, let alone find out where I'm from or who I'm related to, so I'll just say GOOD LUCK (because that's what your service is based on, it seems.
Sincerely,
'Neanderthal James; third removed'
'Neanderthal James; third removed'
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
not what I expected
on October 7, 2024
Posted by: Kenia
from New York, NY
Length of ownership:3 months
I thought it would tell me more about my health, my HEDS, and some more, health was my main concern
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great results
on October 7, 2024
Posted by: Anonymous
from Tulsa, OK
Length of ownership:1 month
My sister had purchased the kit. She found a brother that our dad didn't know about. He was never told he had a son. He purchased the kit and both shared his DNA. I purchased the kit and I was amazed that I shared 50% of our dad's DNA and more with my sister than our brother. We have different mothers. Our other sister who is an only child purchased a kit. After 50yrs being sisters we discovered she wasn't by saliva. That was so heartbreaking. We cried together but she will always be our dad's daughter and our sister. No love lost. Thank you 23&ME for bringing our family closer.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Easy process
on October 7, 2024
Posted by: Jack Dallas
from Dallas
Length of ownership:1 month
I like the reports and the insights I have from those.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
interesting revelations
on October 8, 2024
Posted by: de62
Length of ownership:3 months
learned interesting things about myself and relatives. Would like more information about genetics and various traits included in basic plan (i.e without having to make extra purchase) that is updated monthly.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
great
on October 8, 2024
Posted by: Abel N
Length of ownership:1 month
I'm very happy with the purchase , excellent app , and very convenient if you want to find people relate with you
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Good job
on October 8, 2024
Posted by: Sawbones
from Erie,pa
Length of ownership:1 year or longer
Only tested for health not ancestry what i needed the most
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Learning more about yourself and ancestors with 2
on October 8, 2024
Posted by: Old Viking
from West of the Mississippi
Length of ownership:6 months
23 and me has given myself and my family more insight into our ancestors, our physical / medical inherited conditions along with a possible surprise.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com