Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,675 Reviews)
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,934 out of
5,409)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
please help
on March 9, 2024
Posted by: Teresa55
from Phoenix
Length of ownership:3 months
I was gifted a kit, spit and sent it in. But after you tell me I can see the results, I can't get into it. I had not saved the bar code number. Thought I was toast. I bought a kit, spit, sent it in and took a pic of the bar code. Now, you're showing the old info as well as the new, saying I have an identical twin. There is just one of me. Can you clean this up or tell me what I need to do?
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
DNA donut chart and map are difficult to use.
on March 10, 2024
Posted by: Devon32
from PA
Length of ownership:3 months
The colors in the donut chart are too similar and You can’t zoom in and out on the map. It is not mobile device friendly.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of time
on March 10, 2024
Posted by: Not gonna Fall fir ur
from New jersey
Length of ownership:3 months
Wow this was a thoughtful gift BUT told me nothing. I am deleting this account. They won’t let you see the stupid report until you give them credit card information to “renew” next year. Nope not falling for that. Cancel after you get your tiny bit of information
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Oh my!
on March 13, 2024
Posted by: Quinta
from Florid
Length of ownership:3 months
While I’m sure you are a great company. I’m often the one who gets selected for when things go wrong. No different here either. I didn’t get what I paid for and I’m still waiting for someone to contact me regarding the problem.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great customer service
on March 13, 2024
Posted by: Babanne
from Stafford, VA
Length of ownership:3 months
I sent my first sample in and it was delayed and was told that there wasn’t enough DNA to do the test so they sent me a new kit to do and send back. Have my results and am not surprised by them.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
I haven't received my results. No where to call.
on March 14, 2024
Posted by: Ojuki
from Atlana
Length of ownership:6 months
I am not happy. I have not received my result. And I don't have a telephone number to call to inquire.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Skeptical of Results
on March 16, 2024
Posted by: Kaylaa
from Fort Worth TX
Length of ownership:3 months
I got my results back and was shocked that the results showed 10.8% indigenous American, however according to tribal records themselves, I am 7/32 Menominee Indian and 2/32 Choctaw (per my degree of blood card issued by tribal authority). Total that would make me 9/32 which is over 25%. Skeptical of results.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great
on March 17, 2024
Posted by: Balatpn
from Miami
Length of ownership:3 months
I get it as a birthday present. I am very happy with it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com