Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8 out of 5
3.8
(5,675 Reviews)
Open Ratings Snapshot
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product. 
(
3,934 out of 5,409
)
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Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3 out of 5
3
disappointing
on February 21, 2024
Posted by: jroc22
from va bch va
Length of ownership:1 month
Thought I would find out about my family tree but in order to find out more about your family ancestry they have to be in the data base.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
Have to pay for results!
on February 25, 2024
Posted by: Human22
from Denver, CO
Length of ownership:1 week
The test I purchased was not cheap, and then I find out that I have to put a card on file to view my results and only have access to them for a year unless I give more money even though I consented to continue using my sample for additional tests. This information was not made very clear up front/when purchased. Seems a little backwards to me, aren't the results what I was paying for when I bought the test? The app is not super user friendly in my opinion.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
Told me nothing new
on March 1, 2024
Posted by: Kial
Length of ownership:6 months
I learned nothing new and regret spending so much money for something that was not very extensive. I'm a cancer survivor, significantly genetically predisposed and there was nothing indicated by 23 and me. I have other health disorders, none indicated on the 23 and me report. My money could've been better spent elsewhere.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
Not Great Testing
on March 1, 2024
Posted by: anarragon
from Texas
Length of ownership:1 month
The description of the product made it seem like it tested for exact genes and then told you what genes you have....It doesn't do this...it just shows a possible likelihood of different things out there.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Amazing
on March 5, 2024
Posted by: luisafernanda
from MEXICO CITY
Length of ownership:3 months
I would like to know how to connect with family and ancestors
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Great Health Features!
on March 6, 2024
Posted by: mthor22280
from Reisterstown, MD
Length of ownership:1 month
I bought this product a few months ago and I am so glad that I did. It tells you a lot about potential health issues and geographical location of DNA and also lists a few other 23 and Me members who have relatable DNA. Very happy!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
Sub standards
on March 6, 2024
Posted by: drlynnjaco
from Frederick, MD
Length of ownership:1 month
I see it as a generic form of genetics that are not well-analyzed. I see many of my friends are related to me by claiming that they are my distant cousins, etc & it doesn't match my first cousin’s analysis of our family tree. This study isn't impressive & is substandard to what other studies show. The cost of this study exceeds the worth of finding results which I found worse than the family tree that my cousin created. It’s like getting a factory-lined test.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Learning new things and found my adopted sister
on March 7, 2024
Posted by: Sbuum
from South Dakota
Length of ownership:1 month
I purchased this in Jan as a late Chris gift for myself. I did it for the health information with a slight interest in DNA matches. My results came back and my half sister who was adopted at birth was the first match! We have been able to connect and start to build a relationship! She is 54 and I am turning 44! Crazy the similarities and we never knew one another!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
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