Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
CC # to get access to my account.
on October 2, 2023
Posted by: Tom b
from Brighton.TN
Length of ownership:3 months
I don't see the need for you to hold my CC# for a year to renew the + option. Why instead of you notifying me that it' going to be charged to my CC to continue. When all you have to do is REMIND me if I want to extend it you need my CC# then. I didn't appreciate or liked that I had to do that. This day and time it's very critical how you use your CC online. Having my CC# stored in your system isn't something I approve of. I'm sure you're taking precautions, but hackers can find a way.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Not what i expected
on October 8, 2023
Posted by: 1EyedMonkey
from Wichita, KS
Length of ownership:1 month
Although both my wife and I ordered kits, mailed them back same day, we have only received my results. It's been nearly a month difference with little to no feedback from the company about her delay. We cant get ahold of the company to ask specific questions.
My individual experience was blah, Ive been informed I may have a couple of cousins but unless they are checking the app for messages... Im unable to move further. Only customers of 23 and me are available to be genetically matched, which I suppose would make sense but I had some hopes it might reach further when we purchased our kits. 2 stars out of 5 seems like a good rating for our experience
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Really Glad I Finally Went For It
on October 10, 2023
Posted by: LambandGoat
from Portland, Maine
Length of ownership:1 month
Even though I've super white and figured I was mostly from the UK, with some Swiss, I learned much more. Yes, I'm super white, but mostly Scandinavian, and that's really surprising. No clue.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Expected more
on October 10, 2023
Posted by: Ncraycraft
from Louisville, Kentucky
Length of ownership:1 month
I was hoping for more health insight, but it really didn’t help me as much as I was thinking it would.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Amazing features ‼️
on October 10, 2023
Posted by: Eazy1
from New Orleans
Length of ownership:3 months
It was a very easy process and keeping you updated with the process
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Concerned about data security
on October 11, 2023
Posted by: BAKA
from Connecticut
Length of ownership:1 month
I was very happy with the test results until this latest data breach. Now I’m very concerned about my information getting into the wrong hands.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
I should've done this sooner.
on October 11, 2023
Posted by: Sybclo101
from Newport Michigan
Length of ownership:1 week
I bought the complete package with membership ,and I'm glad I did, each time. I go back in ,and look at it again. I Find more relatives, and where we all came from. I am hoping to connect directly to some relatives. I've had it a couple of weeks now. And I find it extremely interesting, and I haven't even explored all the features.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
poor
on October 14, 2023
Posted by: Paula63
from Lexington, KY
Length of ownership:1 month
i had already purchased one year in advance. couldn't get into my results until i added a cc. have not received any closer relative than a 2nd cousin. i am not recommending this to anyone.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com