Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,675 Reviews)
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,934 out of
5,409)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Happy with results
on September 12, 2023
Posted by: Minna
from Bowling Green, KY
Length of ownership:3 months
I am very happy with the medical results...having one variant "ain't so bad." However, I love seeing my heritage and where I come from. I am most thrilled about the genetic side and how far back I go. I find that the most satisfying experience.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of Money
on September 27, 2023
Posted by: CyberNerd86
from Augusta, GA
Length of ownership:3 months
I bought two of these one for myself and one for my daughter. Absolute waste of money. I should have went with my original vendor and not wasted time and money on this useless product.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
CC # to get access to my account.
on October 2, 2023
Posted by: Tom b
from Brighton.TN
Length of ownership:3 months
I don't see the need for you to hold my CC# for a year to renew the + option. Why instead of you notifying me that it' going to be charged to my CC to continue. When all you have to do is REMIND me if I want to extend it you need my CC# then. I didn't appreciate or liked that I had to do that. This day and time it's very critical how you use your CC online. Having my CC# stored in your system isn't something I approve of. I'm sure you're taking precautions, but hackers can find a way.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Not what i expected
on October 8, 2023
Posted by: 1EyedMonkey
from Wichita, KS
Length of ownership:1 month
Although both my wife and I ordered kits, mailed them back same day, we have only received my results. It's been nearly a month difference with little to no feedback from the company about her delay. We cant get ahold of the company to ask specific questions.
My individual experience was blah, Ive been informed I may have a couple of cousins but unless they are checking the app for messages... Im unable to move further. Only customers of 23 and me are available to be genetically matched, which I suppose would make sense but I had some hopes it might reach further when we purchased our kits. 2 stars out of 5 seems like a good rating for our experience
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Really Glad I Finally Went For It
on October 10, 2023
Posted by: LambandGoat
from Portland, Maine
Length of ownership:1 month
Even though I've super white and figured I was mostly from the UK, with some Swiss, I learned much more. Yes, I'm super white, but mostly Scandinavian, and that's really surprising. No clue.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Expected more
on October 10, 2023
Posted by: Ncraycraft
from Louisville, Kentucky
Length of ownership:1 month
I was hoping for more health insight, but it really didn’t help me as much as I was thinking it would.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Amazing features ‼️
on October 10, 2023
Posted by: Eazy1
from New Orleans
Length of ownership:3 months
It was a very easy process and keeping you updated with the process
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Concerned about data security
on October 11, 2023
Posted by: BAKA
from Connecticut
Length of ownership:1 month
I was very happy with the test results until this latest data breach. Now I’m very concerned about my information getting into the wrong hands.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com