Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,675 Reviews)
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,934 out of
5,409)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Results dubious.
on May 6, 2023
Posted by: mwmranch
from Altus, Oklahoma
Length of ownership:3 months
I bought this last Autumn. I performed the test and results came back to 98% European. My father swears up and down that he is 1/8th Cherokee, but it didn't even show up on the results. Not sure what to think about this.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 26, 2023
Thanks for your feedback. Your results from 23andMe can only show you what can be seen in your DNA. Sometimes, people with Indigenous American ancestry may not see it reflected in their DNA. It is not uncommon to lose all trace of Indigenous American DNA only a few generations after a full Indigenous American ancestor.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not enough science shared
on May 6, 2023
Posted by: PaulaM
from Maine
Length of ownership:6 months
There has to be more to share. Is someone a niece or a 1/2 sister??? Please, you must know. Wayyyy too few absolutes. Feels like using a sideshow psychic.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
The Deep End of the Gene Pool
on May 7, 2023
Posted by: Tomko
from DesMoines WA
Length of ownership:6 months
This was a Christmas gift from my wife. I thought it would be good info for my own health and genogram work. Probably useful for my 9 sisters and brothers as well. Didn't realized just how far this could dig into my own health patterns.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Family Connections?
on May 7, 2023
Posted by: Kathy52
from Salt Lake City, UT
Length of ownership:6 months
This product lacks in connecting cousins to a specific ancestor. For example: It can tell me that we have a third-great-grandparent in common, but cannot tell me which set of third-great-grandparents it is. How can I connect them to my family tree when we have no common names to connect to? I am disappointed in this part of the program.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Health info questioned
on May 7, 2023
Posted by: Librarylady13
from Chino
Length of ownership:6 months
Bought this product several months ago mainly to see my heritage and ancestry. At the time I included the health portion in what I purchased and was required to fill out a questionnaire concerning my health. Turns out all the information I received back was basically everything I already knew because I already had those conditions and health problems. Didn't get any new information. I was pleased to see my ancestry and I would recommend buying that portion to my family and friends.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Missing APOE 4 results, where can I find?
on May 7, 2023
Posted by: Jay P
from NC
Length of ownership:1 month
I thought my results would include the APOE 4 test, but it was not included in results
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Simple and accurate
on May 7, 2023
Posted by: Anonymous
from Jacksonville NC
Length of ownership:6 months
I was not expecting this to be so accurate. My family member took one and we surprisingly had close results to other tests we have done. Simply off by bits of percentages.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on May 8, 2023
Posted by: Mary44
from Wisconsin
Length of ownership:6 months
I haven’t been able to get in touch with any relatives , I was adopted . This is disappointing
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 26, 2023
Thanks for your feedback. We are unable to determine if or when other 23andMe customers will respond to your sharing invitations or messages. We leave the option of responding to DNA Relatives introductions solely to the customer.
Written by a customer while visiting 23andme.com