Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Advertising did not meet expectations.
on February 25, 2017
Posted by: JS2017
from Bement, IL, United States
Length of ownership:1 month
Heritage info was especially obscure and generalized. I was surprised at amount of stated factors preventing more specific results.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 1, 2017
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
5
My Life Changer...
on March 22, 2017
Posted by: FromTheOC
from Orange, CA
Length of ownership:1 month
It's been almost a month since I've received my 23andme results and I still can't believe the change it has had on my life. Ok, where do I begin, I have never experienced the same symptoms that lactose intolerant people normally have so it never occured to me or the several Dermatologist I've visited that that I might be suffering from the same issue of missing the Lactase enzyme. So for the last ten years when my skin would break out with severe itching and fungus type of skin reactions I always attributed it to eating sugary drinks or foods that led to over growth of yeast in my gut. For this reason for the last 10 years I've been on a steady flow of supplementing my diets with probiotics and all kinds of herbal supplements. Everything changed though a month ago, when I learned that both my parents passed me the G variant type and proved that I don't produce the lactase enzyme which helps converts the sugar found in diary. For the last 3 weeks I take my lactase pills with my coffee or any other dairy product and the results are like nothing I have experienced. It works!! I can drink my Coffee with sugar or without and my skin doesn't freak out. Its really hard to put into words what its like to try many different things and achieve a failed result, i thank my wife for purchasing this product as a Christmas gift last year and I can't wait to purchase this back for her and others in my family. I AM TRULY GRATEFUL TO 23andme AND THE PEOPLE BEHIND THIS WORK, IT HAS BEEN MY LIFECHANGER!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Health
on October 28, 2017
Posted by: Eliza1
from Tucson, AZ, United States
Length of ownership:1 year or longer
Thanks to 23andMe forewarning me that I was likely to get macular degeneration I was so much more prepared when the ophthalmologist eventually told me that I have it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing what they can do!
on December 1, 2017
Posted by: Salexander71
from Englewood, CO, United States
Length of ownership:1 year or longer
This is a great product/service! I have Parkinson’s and am using it through the Michael J Fox Foundation’s Fox Trial Finder. Through them I am part of a study and I have received so much great info. I have even found actual relatives that I didn’t know. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Janet's Report
on December 2, 2017
Posted by: Janet2017
from Waterbury, CT, United States
Length of ownership:3 months
The product 23 and me was excellent for finding out about my heritage and health profile. I dd not realize that it could change. My ancestry timeline has changed. I have a strong connection to a former Queen of France. That is amazing to me.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Found my family!
on January 8, 2018
Posted by: NancyB
from Illinois, United States
Length of ownership:6 months
I bought 23 and Me DNA to find out any health issues that I already knew about from my mothers family history. I did get that information, but I got so much more. I was adopted and knew nothing about my fathers side of the family. With 23 and Me I found relatives I had no idea existed. My family has grown from being an only child to a person with eight sibling. So glad I did this! There just are no words to express my happiness.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Inaccurate and Lacks Method For Providing Feedback
on October 8, 2018
Posted by: BobS
from Idaho
Length of ownership:6 months
My genetic sample returned the result that variants were not detected for Autosomal Recessive Polycystic Kidney Disease yet both my brother and I have the disease. I wanted to report that fact to 23andMe but there is no mechanism for doing so.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, October 16, 2018
Providing each and every one of our customers with accurate data is a top priority for 23andMe. We'd like to look further into this. An agent from our Customer Care Team will follow up with you shortly via email.
Written by a customer while visiting 23andme.com
Customer Rating
3
Perplexed
on October 19, 2020
Posted by: Rico045
from Texas
Length of ownership:1 year or longer
I have received crazy news. My grandmother does not match.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com