Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,675 Reviews)
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,934 out of
5,409)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Caveats on Results
on June 21, 2018
Posted by: Beecat
from West Tisbury MA
Length of ownership:1 year or longer
I understand the extensiveness of mutations for some diseases and how difficult it is to convey this to clients. Nonetheless upon finding that I was able to query my genotyping, I proceeded to try and look up several rs numbers that have been reported to be associated with auto immune disease, specifically lupus. In doing so I found that the coding for the snps was wrong. I received no answer to a question. As a genetic scientist I found this grossly unsatisfactory.
I'm also a little concerned with the false reassurance that a negative test may give people bad info for extremely important mutations like the BRCA. While it is noted on here, I strongly urge people with health concerns to have clinical testing with a clinical geneticist as lab testing is quite different. Do not be falsely reassured if you have a negative test on something that is important in your family.
In addition the ancestry data is not congruent at all with what I've gotten from decodeme in the past. It is also not congruent with what I know to be my family geneology within the last 250 years. So there are caveats here too. I think 23 and me doesn't astoundingly good job but there are bound to be errors.
Do not expect it to be perfect and do not rely on anything as a test for something serious that you're concerned about. It's a good screening tool but far from ideal. They have done their homework done just about as well as anybody could do with consumer mass genotyping.
I hope you also understand that this massive data is worth it's weight in gold to them and that the company is using it with private industry to generate possible revenue generating licenses and solutions to various health problems. This is where they make their dollars and this is why your answers to questions accurately on the research page are extremely important. I do not think they are collecting the data from you for the sole purposes of giving you information for a small amount of money you pay. This large database their primary reason for existence. Just be aware that there's a profit motive involved here and it may be working to your benefit in the long run. Government research is extremely slow and poorly funded.
So give 23 and me a chance. They do very well considering the complexity, about is good as it can get. Just know that you were dealing with a for-profit company and the results are not 100% perfect. In my opinion no one else does it better though.
So give 23 and me a chance. They do very well considering the complexity, about is good as it can get. Just know that you were dealing with a for-profit company and the results are not 100% perfect. In my opinion no one else does it better though.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointment
on June 27, 2018
Posted by: Paul54
Length of ownership:1 year or longer
Inadequate information. Difficult, if not impossible, to have an easy meaningful conversation with potential relatives. No possibility of sharing ancestor photos. Not enough regions. Waste of money if you have done even a minimum search. I've learned more from free sites than from this 'so called' service.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, June 29, 2018
Thanks for your feedback. We have implemented an ongoing quality review process and are actively taking steps to improve usability and customer satisfaction.
Please keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
Also, please note that DNA Relatives locates other 23andMe members that match your DNA. This feature is just one of our many features, and it is important to keep in mind that our customers use our service for a variety of reasons. We are unable to determine if or when other 23andMe customers will respond to your sharing invitations or messages. We leave the option of responding to DNA Relatives introductions solely to the customer.
Please keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
Also, please note that DNA Relatives locates other 23andMe members that match your DNA. This feature is just one of our many features, and it is important to keep in mind that our customers use our service for a variety of reasons. We are unable to determine if or when other 23andMe customers will respond to your sharing invitations or messages. We leave the option of responding to DNA Relatives introductions solely to the customer.
Written by a customer while visiting 23andme.com
Customer Rating
4
Maternal & Paternal
on June 28, 2018
Posted by: DebbyS
from Ingram, TX
Length of ownership:1 year or longer
It would be much easier for those of us that seek to find one side of our family or the other to have 23andme divide relatives accordingly. I have to go into each relative to see if that person is a paternal or maternal relative.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Relatively quick processing, great features
on June 28, 2018
Posted by: tadport777
from Yakima WA
Length of ownership:3 months
I bought 2 kits (one for my sister and one for me) and learned some very interesting results re: our ancestry. I am enjoying it immensely.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Many interesting facets
on June 28, 2018
Posted by: Mari70
from Wisconsin
Length of ownership:1 year or longer
Our daughter bought us the kits for our birthday and we have enjoyed finding out about our ancestors
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
I love it!!!
on June 29, 2018
Posted by: Rosi
Length of ownership:1 month
I was not sure, but I am surprised about this amazing information, I love it. !!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Easy to read, neat tools, and unexpected bonus!
on June 30, 2018
Posted by: SamanthaS
from Mobile, Al
Length of ownership:1 month
My husband, half sister, and I did the ancestry reports.
As half sisters we knew some of what our maternal line held but our paternal lines were a large mystery. With my husband his father was adopted by his step-father and his paternal grandfather never talked about. My husband and I also were tested in case our kids or future grandkids might like to know more about our family. They will now have that info :)
As half sisters we knew some of what our maternal line held but our paternal lines were a large mystery. With my husband his father was adopted by his step-father and his paternal grandfather never talked about. My husband and I also were tested in case our kids or future grandkids might like to know more about our family. They will now have that info :)
Some of our family lore has been proven true and we can each take pride in the stories told, traditions, and even favorite family dishes handed down for four generations. We've had a few laughs with the "No wonder we like this or that! It's in our DNA!"
23andMe presented a variety of reports in an easy to read and nicely laid out
fashion. Any questions we had were covered in the FAQ. There are some neat tools on the site. The DNA relative finder is fun for those of us who wouldn't mind finding that long lost cousin. I like being able to contact someone on site, in safety, before giving personal information. It was VERY thoughtful to add that service and sort of security for the customers.
fashion. Any questions we had were covered in the FAQ. There are some neat tools on the site. The DNA relative finder is fun for those of us who wouldn't mind finding that long lost cousin. I like being able to contact someone on site, in safety, before giving personal information. It was VERY thoughtful to add that service and sort of security for the customers.
The bonus --
Thanks to the time line report my sister , who is a family tree enthusiast , was able to verify time lines and adjust a few errors in our tree.
I know my sis, my bestest friend since day one, it was extremely gratifying for her to be able to "Yes! I was right. There we are, right there at that time and that place!"
To have over a decade of hard work verified with a time line that tells you a certain group entered a family line within a certain time was a lovely unexpected bonus.
On behalf of my sister -- thank you for that!
She's been able to contact cousins and they have trees -- so corrections and updates are probably crashing those sites *lol*
Thanks to the time line report my sister , who is a family tree enthusiast , was able to verify time lines and adjust a few errors in our tree.
I know my sis, my bestest friend since day one, it was extremely gratifying for her to be able to "Yes! I was right. There we are, right there at that time and that place!"
To have over a decade of hard work verified with a time line that tells you a certain group entered a family line within a certain time was a lovely unexpected bonus.
On behalf of my sister -- thank you for that!
She's been able to contact cousins and they have trees -- so corrections and updates are probably crashing those sites *lol*
We were posting updates on the social media sites we use and found a large amount of family and friends have been thinking about doing it , but were just too uncertain about the whole thing and even the cost.
With our updates , screen shots posted, and telling them 23andMe has some great sales throughout the year; they are convinced.
It's been a lot of fun and I can't wait to compare and share with the family who has decided to do it!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Life Changing
on July 1, 2018
Posted by: Lynn1966
from Spokane Washington
Length of ownership:1 year or longer
Being adopted, I never imagined that I would be able to find any of my biological relatives. This product/program has opened up opportunities of a lifetime.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com