Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8 out of 5
3.8
(5,675 Reviews)
Open Ratings Snapshot
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product. 
(
3,934 out of 5,409
)
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Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5 out of 5
5
Expect the Unexpected!
on June 14, 2018
Posted by: Myssiing
from Tucson, AZ
Length of ownership:1 month
This was a very simple process, easy to use, and very exciting. I loved answering research questions while waiting for my results, and I am enthralled in what came out of it. I highly recommend this to anyone who even has a slight urge to do it. It's definitely worth your time.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
FAMILY
on June 16, 2018
Posted by: Patte
from Columbia, MD
Length of ownership:1 year or longer
WOW! I am so glad that I got this product! I have found relatives and learned quite a bit about my heritage. This is a really good way to start the process of finding family! I have been talking to other family members about getting this. It's worth it!!!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4 out of 5
4
Love it
on June 18, 2018
Posted by: Ale77
from California
Length of ownership:6 months
I bought it to learn about my ancestry and I was very surprised with the results, also found out that my sister is actually my half sister. People need to know there are secrets in families and when doing a DNA test you need to be ready for any surprises. Now I hope one of these days a close relative from my biological father side does a 23andme Test so I can learn even more about my roots and find out who my biological father is/was.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Interesting and Fun
on June 18, 2018
Posted by: Janet65
from Springfield Illinois
Length of ownership:3 months
I’ve enjoyed seeing evidence of my ancestry and ethnic origins. There have been some surprises and a lot of validation This has helped me to feel less alone in the world. When I see evidence of the people who went before me and the people that are to this day carried as part of me, I’m strengthened, I’m amazed.
I was apprehensive to include the medical portion but I’m very glad I did
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Found siblings !
on June 20, 2018
Posted by: Anonymous
from Wasilla, Alaska 99687
Length of ownership:1 year or longer
I have been on 23& me for years, found my sister I didn't know I had, and even though neither of my parents are alive have found in addition to my sister , but cousins from my fathers side of the family, and being 68, I can help fill in some blanks about our Ancestors for some of my younger relatives.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4 out of 5
4
Thankful
on June 20, 2018
Posted by: surfunfree
from Hawaii
Length of ownership:6 months
I am excited about my dna matches and the insight to me. It is amazing to learn about my ancestry and my story. I have a chance to learn my mother’s side of me, since she was adopted with no knowledge as to her ancestry.
It is all amazing!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4 out of 5
4
confusing
on June 21, 2018
Posted by: Maya23
from La Jolla
Length of ownership:1 year or longer
My DNA result changed couple times since the first result which is very confusing.
Mongolia and Manchuria should NOT be in same category.
Its completely different according to the history. Hope more people will send their samples and help you find out more about Mongolian Genetics.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
Something is wrong some where!
on June 21, 2018
Posted by: Yambu
Length of ownership:3 months
10 yrs ago I got a DNA test from Family Tree DNA and boy somebody got it wrong. Family Tree did mine twice because I complained that I Puerto Rican, and they had all this British , Irish , Anasazi on my Y DNA . Anyway you got the opposite. Who's wrong, you or them?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareCustomer CareJune 29, 2018
Thanks for your feedback. It is not uncommon to receive varying results between different ancestry analyses. Different companies can utilize reference data from varying sources. For example, 23andMe uses reference individuals from within our customer base to help define the reference populations used in Ancestry Composition. You are able to view the data sources for Ancestry Composition by clicking on the population and selecting Show Details.

Unlike other genetic genealogy services that identify relationships on only the direct paternal or maternal lines, DNA Relatives can identify relationships on any branch of your family tree. It does this by taking advantage of the autosomal chromosomes—the 22 chromosomes that are passed down from your ancestors on both sides of your family.

Keep in mind that the number of relatives will vary for each person and will grow over time as more people join 23andMe.
Written by a customer while visiting 23andme.com
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