Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Disappointed
on May 26, 2018
Posted by: BBBradshaw
from Idaho Falls, Idaho
Length of ownership:3 months
Every time I click on "Share and Compare" I get the error message, "We had an issue retrieving your data. Please try again later." Will later ever come?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 30, 2018
Thank you for your feedback. The 23andMe website supports the latest versions of Chrome, Safari, and Firefox. To see what versions are current, visit: http://browsehappy.com. We recommend using the most up-to-date browser version available.
If you're still experiencing issues using the Share and Compare feature, contact our Customer Care Team for assistance here: https://23and.me/CCRequest
If you're still experiencing issues using the Share and Compare feature, contact our Customer Care Team for assistance here: https://23and.me/CCRequest
Written by a customer while visiting 23andme.com
Customer Rating
3
perplexed
on May 26, 2018
Posted by: PaulMike
Length of ownership:3 months
I was gifted the 23andme DNA kit by my wife. She knows i have investigated my family through numerous sources including national archives and US census state historical societies. I also grew up and raised by my parents grandparents and great grandparents. I have photos and historical accounts dating back generation's. But it appears the 23and me data does not reflect the data i have and research ed for years.
Written by a customer while visiting 23andme.com
Customer Rating
5
Found out I have a brother
on May 26, 2018
Posted by: Meliss
from Sacramento Ca
Length of ownership:3 months
Little did I know when I sent off my sample that 6 weeks later I would find out that I have a half brother! I was completely in shock for about 30 seconds while staring at the results. I sent a message to him and we have been in contact with each other ever since. We have met in person and it was amazing! We only live about a hour from each other. I’m so thankful that I received 23andme last Christmas, best present EVER!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Ancestry composition
on May 27, 2018
Posted by: do not have one at this t
Length of ownership:6 months
Different now then original report which is 58.5% italian vs 71% now on line.
Written by a customer while visiting 23andme.com
Customer Rating
5
Wonderful program.
on May 27, 2018
Posted by: cizzy2
from Baton Rouge, LA
Length of ownership:6 months
I' m so happy to know more of my history. I knew very of my family ancestry.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing Journey
on May 28, 2018
Posted by: Andrea7
from Kershaw, SC
Length of ownership:6 months
My husband purchase 23andme for a gift. I was excited to find out where my great grandparents were born and their family history. I had no clue that I would connect with a niece of my half sister. I was born out of wedlock and did not know the names or where my 4 sisters or 3 brothers were living. I also found out I have a 4th brother that was conceived by another woman and was adopted. I am 65 years old and never thought this would be revealed but what an amazing journey this is turning out to be. I have spoken to two of my sisters and plan to visit all of my half siblings. This would never be possible without the DNA through 23andme.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Great features could grow!
on May 28, 2018
Posted by: DIGNITY
from los angeles
Length of ownership:1 year or longer
23 and me is a great service. it offers great DNA connections as well. The only thing i would say is that, it could come with a real family tree, where as, the members can complete to the best of their own ability adding their own kids, grandparents, great grandparents and so forth. If so, as the DNA relatives are matched, perhaps a few spots in the tree will be filled and confirmations are made by the DNA relatives. This way, we as customers can get a more accurate record of relatives and "keep the DNA tree growing" with 23&me!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features!
on May 28, 2018
Posted by: ladysunshine
from Carol Stream, IL
Length of ownership:6 months
My son bought this for me for Christmas. I have been working on ancestry to build my tree. I am trying to link DNA people who may be my relatives with people in my tree. It is fun. I never have enough time to work on this.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com