Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Progressively getting better...
on May 20, 2018
Posted by: AlexanderK
from Kenosha Wi
Length of ownership:3 months
I would like to know why Scandinavian was removed from my ancestry... and how I am not Scandinavian (apparently) if both of my parents are more than 1% scandinavian
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Genealogy
on May 21, 2018
Posted by: JCantrell
Length of ownership:1 month
Disappointed that those that have DNA testing aren't willing to identify themselves and connect to relatively close family members.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Unexpected findings
on May 21, 2018
Posted by: Darktide
from Florida
Length of ownership:3 months
Ive been tracking and researching my family heritage through my dads side for about 30 plus years now and figured I would take an ancestry test for fun, and to confirm all my findings throughout the years. Well, come to find out, my dad is not related to me. Moreover, everything I thought I knew about my heritage is null and void. And anybody that would possibly know who my bio dad is, is dead. So, on one hand, I guess its better to know the truth, but on the other hand, its fairly alarming to suddenly not know where you come from and prolly not ever going to know.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Constant Changes Made To The Site Withount Notcie!
on May 22, 2018
Posted by: disgruntled
Length of ownership:6 months
Difficult in finding how to update my profile. One week I can see ethnicity markings on chromosome with shared matches then next time its not there!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, May 23, 2018
Thank you for your feedback. We are continually working on improving the usability of our website and hope to return the functionality you are looking for in the future.
Written by a customer while visiting 23andme.com
Customer Rating
4
Lifetime of Questions.
on May 22, 2018
Posted by: Marko89
from Grundy, VA
Length of ownership:3 months
It's good to know what you are and not to speculate.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
DNA relatives
on May 23, 2018
Posted by: Anonymous
from Michigan
Length of ownership:3 months
I started out with 1064 relatives now it's down to 1051. Why am I losing relatives?
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Not easy to use; Family tree
on May 25, 2018
Posted by: BobF
from FL
Length of ownership:3 months
I find whole site hard to use compared to others I use. A simple example is that I uploaded my personal family tree when I first joined. Now I can't even find it. What use is uploading if not usable for relative comparisons. Help screen is completely useless. It takes you out of site. Way too much emphasis on health. Would still recommend because of estimates for Y and mtDNA included in ancestry price. Had to pay much more and pay for special SNP testing to get same estimate at other provider.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Puzzling results
on May 25, 2018
Posted by: Rico
Length of ownership:1 year or longer
I used 23 and me and my brother used another company. 23 said I was 12.5 pct French, my brothers result was zero. He was listed as 17.5 pct. Scandinavian and mine was .07 pct. something is askew and I think it’s the tests themselves.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 30, 2018
Thank you for your feedback. It is not uncommon to receive varying results between different ancestry analyses. Different companies can utilize reference data from varying sources. For example, 23andMe uses reference individuals from within our customer base to help define the reference populations used in Ancestry Composition. You are able to view the data sources for Ancestry Composition by clicking on the population and selecting Show Details.
If you have questions about your results, contact Customer Care by submitting a request here: https://23and.me/CCRequest
If you have questions about your results, contact Customer Care by submitting a request here: https://23and.me/CCRequest
Written by a customer while visiting 23andme.com