Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,675 Reviews)
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,934 out of
5,409)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
ehh
on May 19, 2018
Posted by: marsh21
from Florida
Length of ownership:3 months
says I am one thing but when I click another tab I am something else and it also cannot tell me which exact country I am from.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, May 23, 2018
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in our Ancestry Composition Guide: https://www.23andme.com/ancestry-composition-guide/
You can read about the population selection process in more detail in our Ancestry Composition Guide: https://www.23andme.com/ancestry-composition-guide/
Written by a customer while visiting 23andme.com
Customer Rating
5
Pertinent Questions
on May 19, 2018
Posted by: apacheone
from Zwolle, Louisiana
Length of ownership:1 year or longer
Although I am satisfied with the results of the DNA findings, I feel the questions asked leave out a very important point. Many of us are former military members, or civil service personnel (law enforcement, health care, etc.) which does affect our answers to many of the questions. IE: I have spoken to long term sheriff deputies who think they need PTSD counseling given the variety of calls they make. I, for one, can say that my time in the military, plus time spent as a deputy had a dramatic effect on my psyche.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Progressively getting better...
on May 20, 2018
Posted by: AlexanderK
from Kenosha Wi
Length of ownership:3 months
I would like to know why Scandinavian was removed from my ancestry... and how I am not Scandinavian (apparently) if both of my parents are more than 1% scandinavian
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Genealogy
on May 21, 2018
Posted by: JCantrell
Length of ownership:1 month
Disappointed that those that have DNA testing aren't willing to identify themselves and connect to relatively close family members.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Unexpected findings
on May 21, 2018
Posted by: Darktide
from Florida
Length of ownership:3 months
Ive been tracking and researching my family heritage through my dads side for about 30 plus years now and figured I would take an ancestry test for fun, and to confirm all my findings throughout the years. Well, come to find out, my dad is not related to me. Moreover, everything I thought I knew about my heritage is null and void. And anybody that would possibly know who my bio dad is, is dead. So, on one hand, I guess its better to know the truth, but on the other hand, its fairly alarming to suddenly not know where you come from and prolly not ever going to know.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Constant Changes Made To The Site Withount Notcie!
on May 22, 2018
Posted by: disgruntled
Length of ownership:6 months
Difficult in finding how to update my profile. One week I can see ethnicity markings on chromosome with shared matches then next time its not there!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, May 23, 2018
Thank you for your feedback. We are continually working on improving the usability of our website and hope to return the functionality you are looking for in the future.
Written by a customer while visiting 23andme.com
Customer Rating
4
Lifetime of Questions.
on May 22, 2018
Posted by: Marko89
from Grundy, VA
Length of ownership:3 months
It's good to know what you are and not to speculate.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
DNA relatives
on May 23, 2018
Posted by: Anonymous
from Michigan
Length of ownership:3 months
I started out with 1064 relatives now it's down to 1051. Why am I losing relatives?
I would recommend this to a friend!
Written by a customer while visiting 23andme.com