Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,671 Reviews)
Rating breakdown 5,671 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
917
73%of customers recommend this product.
(
3,933 out of
5,406)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Lifetime of Questions.
on May 22, 2018
Posted by: Marko89
from Grundy, VA
Length of ownership:3 months
It's good to know what you are and not to speculate.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
DNA relatives
on May 23, 2018
Posted by: Anonymous
from Michigan
Length of ownership:3 months
I started out with 1064 relatives now it's down to 1051. Why am I losing relatives?
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Not easy to use; Family tree
on May 25, 2018
Posted by: BobF
from FL
Length of ownership:3 months
I find whole site hard to use compared to others I use. A simple example is that I uploaded my personal family tree when I first joined. Now I can't even find it. What use is uploading if not usable for relative comparisons. Help screen is completely useless. It takes you out of site. Way too much emphasis on health. Would still recommend because of estimates for Y and mtDNA included in ancestry price. Had to pay much more and pay for special SNP testing to get same estimate at other provider.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Puzzling results
on May 25, 2018
Posted by: Rico
Length of ownership:1 year or longer
I used 23 and me and my brother used another company. 23 said I was 12.5 pct French, my brothers result was zero. He was listed as 17.5 pct. Scandinavian and mine was .07 pct. something is askew and I think it’s the tests themselves.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 30, 2018
Thank you for your feedback. It is not uncommon to receive varying results between different ancestry analyses. Different companies can utilize reference data from varying sources. For example, 23andMe uses reference individuals from within our customer base to help define the reference populations used in Ancestry Composition. You are able to view the data sources for Ancestry Composition by clicking on the population and selecting Show Details.
If you have questions about your results, contact Customer Care by submitting a request here: https://23and.me/CCRequest
If you have questions about your results, contact Customer Care by submitting a request here: https://23and.me/CCRequest
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on May 26, 2018
Posted by: BBBradshaw
from Idaho Falls, Idaho
Length of ownership:3 months
Every time I click on "Share and Compare" I get the error message, "We had an issue retrieving your data. Please try again later." Will later ever come?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 30, 2018
Thank you for your feedback. The 23andMe website supports the latest versions of Chrome, Safari, and Firefox. To see what versions are current, visit: http://browsehappy.com. We recommend using the most up-to-date browser version available.
If you're still experiencing issues using the Share and Compare feature, contact our Customer Care Team for assistance here: https://23and.me/CCRequest
If you're still experiencing issues using the Share and Compare feature, contact our Customer Care Team for assistance here: https://23and.me/CCRequest
Written by a customer while visiting 23andme.com
Customer Rating
3
perplexed
on May 26, 2018
Posted by: PaulMike
Length of ownership:3 months
I was gifted the 23andme DNA kit by my wife. She knows i have investigated my family through numerous sources including national archives and US census state historical societies. I also grew up and raised by my parents grandparents and great grandparents. I have photos and historical accounts dating back generation's. But it appears the 23and me data does not reflect the data i have and research ed for years.
Written by a customer while visiting 23andme.com
Customer Rating
5
Found out I have a brother
on May 26, 2018
Posted by: Meliss
from Sacramento Ca
Length of ownership:3 months
Little did I know when I sent off my sample that 6 weeks later I would find out that I have a half brother! I was completely in shock for about 30 seconds while staring at the results. I sent a message to him and we have been in contact with each other ever since. We have met in person and it was amazing! We only live about a hour from each other. I’m so thankful that I received 23andme last Christmas, best present EVER!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Ancestry composition
on May 27, 2018
Posted by: do not have one at this t
Length of ownership:6 months
Different now then original report which is 58.5% italian vs 71% now on line.
Written by a customer while visiting 23andme.com