Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
New Chapters
on April 17, 2018
Posted by: sapperpa06
from Rochester, MN
Length of ownership:3 months
For Christmas I asked Santa for a link to where my ancestors came from, instead I was reunited with my birth mother after 48 years.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Provide more apps so we can group matches better
on April 17, 2018
Posted by: feefi
from bayarea
Length of ownership:1 year or longer
We need sw to group our maternal and paternal better.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Smooth Process
on April 17, 2018
Posted by: Kia444
from Washington, DC
Length of ownership:3 months
My DNA results were kind of what I expected, but with a few little surprises that made me very happy. I enjoy how the results are broken down and have been researching my maternal haplogroup with excitement. Additionally, the DNA Relatives tool has been a huge plus as it has allowed me to connect to a few distant relatives that I would not have known of otherwise.
The entire experience was easy and I am very pleased with the results I received. I have recommended 23andMe to family, friends, and coworkers. Great product!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
More recent
on April 18, 2018
Posted by: little bubbie
from tennessee
Length of ownership:1 year or longer
I wish that you could add relatives to the grand tree that have pasted away...no dna available. Also I wish the results were more recent, like the last 150 years.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Could be better
on April 18, 2018
Posted by: Fast Eddie
from Huntington WV
Length of ownership:1 year or longer
Contributors should have access a list of their common ancestors if at all possible. Just knowing others MAY BE second cousins without the tools to discover HOW they are possibly second or third cousins. There should be a place where one might list this or a link to their online tree.Also, what is the sense of DNA for Ancestry a bit more information in order to connect . Vety frusterating at times.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Not consistent with my knowledge of ancestors
on April 18, 2018
Posted by: Eurochic
from Asheville, NC
Length of ownership:1 year or longer
I appreciate that there was extensive migration throughout all of Europe, but my results were highly inconsistent with what I had previously understood about my ancestors' origins. For example, BOTH of my maternal grandparents emigrated to the US from Poland, then Austria-Hungary. This is not well reflected in ancestral breakdown. My paternal grandmother was 100% Danish yet the results identified significantly less than 25% Danish. I also have a verifiable ancestor who came from Norway and his lineage is not apparent in the data. If anyone from 23 and Me can better explain it to me, I am all ears.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 19, 2018
Thank you for your feedback. Our Ancestry Composition report assigns results based on your genetic similarity to our 31 populations worldwide. These populations refer to genetically similar groups, rather than nationalities.
Evidence of Polish ancestry would be reflected within our Eastern European reference population while evidence of Austrian ancestry would be reflected within our French/German reference population. If you do not see as much Scandinavian ancestry as you expected, this is because you more closely resembled our other reference populations genetically. Keep in mind that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
For additional questions about your results, you can contact Customer Care here: https://23and.me/CCRequest
Evidence of Polish ancestry would be reflected within our Eastern European reference population while evidence of Austrian ancestry would be reflected within our French/German reference population. If you do not see as much Scandinavian ancestry as you expected, this is because you more closely resembled our other reference populations genetically. Keep in mind that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
For additional questions about your results, you can contact Customer Care here: https://23and.me/CCRequest
Written by a customer while visiting 23andme.com
Customer Rating
5
Awesome Produ t
on April 19, 2018
Posted by: Becky in Hawaii
from Hawaii
Length of ownership:3 months
I bought this 3 months ago and it was the best choice I've ever made. I was adopted out at birth and was excited to finally know after 47 years what my heritage is. Excited for me but also for my kids to know as well. In the process I found my biological family too! I've searched for them for many years with no success. I owe it all to 23 and Me for this reunion!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Know nothing once removed cousins
on April 19, 2018
Posted by: Endofsampoorline
from Northern California
Length of ownership:1 year or longer
Site is rather limited in my surname. My once removed first cousins have never answered any notes. I don't think they even know their ancestry beyond parents who are all deceased
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com