Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,671 Reviews)
Rating breakdown 5,671 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
917
73%of customers recommend this product.
(
3,933 out of
5,406)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
Could be better
on April 18, 2018
Posted by: Fast Eddie
from Huntington WV
Length of ownership:1 year or longer
Contributors should have access a list of their common ancestors if at all possible. Just knowing others MAY BE second cousins without the tools to discover HOW they are possibly second or third cousins. There should be a place where one might list this or a link to their online tree.Also, what is the sense of DNA for Ancestry a bit more information in order to connect . Vety frusterating at times.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Not consistent with my knowledge of ancestors
on April 18, 2018
Posted by: Eurochic
from Asheville, NC
Length of ownership:1 year or longer
I appreciate that there was extensive migration throughout all of Europe, but my results were highly inconsistent with what I had previously understood about my ancestors' origins. For example, BOTH of my maternal grandparents emigrated to the US from Poland, then Austria-Hungary. This is not well reflected in ancestral breakdown. My paternal grandmother was 100% Danish yet the results identified significantly less than 25% Danish. I also have a verifiable ancestor who came from Norway and his lineage is not apparent in the data. If anyone from 23 and Me can better explain it to me, I am all ears.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 19, 2018
Thank you for your feedback. Our Ancestry Composition report assigns results based on your genetic similarity to our 31 populations worldwide. These populations refer to genetically similar groups, rather than nationalities.
Evidence of Polish ancestry would be reflected within our Eastern European reference population while evidence of Austrian ancestry would be reflected within our French/German reference population. If you do not see as much Scandinavian ancestry as you expected, this is because you more closely resembled our other reference populations genetically. Keep in mind that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
For additional questions about your results, you can contact Customer Care here: https://23and.me/CCRequest
Evidence of Polish ancestry would be reflected within our Eastern European reference population while evidence of Austrian ancestry would be reflected within our French/German reference population. If you do not see as much Scandinavian ancestry as you expected, this is because you more closely resembled our other reference populations genetically. Keep in mind that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
For additional questions about your results, you can contact Customer Care here: https://23and.me/CCRequest
Written by a customer while visiting 23andme.com
Customer Rating
5
Awesome Produ t
on April 19, 2018
Posted by: Becky in Hawaii
from Hawaii
Length of ownership:3 months
I bought this 3 months ago and it was the best choice I've ever made. I was adopted out at birth and was excited to finally know after 47 years what my heritage is. Excited for me but also for my kids to know as well. In the process I found my biological family too! I've searched for them for many years with no success. I owe it all to 23 and Me for this reunion!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Know nothing once removed cousins
on April 19, 2018
Posted by: Endofsampoorline
from Northern California
Length of ownership:1 year or longer
Site is rather limited in my surname. My once removed first cousins have never answered any notes. I don't think they even know their ancestry beyond parents who are all deceased
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Exciting
on April 19, 2018
Posted by: sheriffallen
from Mariposa, CA
Length of ownership:3 months
My daughter purchased kits for the family. All has been confirmed - they have the right Mom and Dad!! I have connected with one distant relative but would like to connect with more - they won't respond!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Perfect Experience
on April 19, 2018
Posted by: HollyJolly
from Wichita, Kansas
Length of ownership:3 months
The best experiences I could have hoped for. Confirmed many things I already knew about my family, but also gave me some surprises. Would absolutely recommend!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
great teaching about family.
on April 20, 2018
Posted by: moma ruth
Length of ownership:6 months
glad i did. and it was easy. found people i didn't know.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Here's my take on it...
on April 20, 2018
Posted by: Stubby
from Yorkshire NY
Length of ownership:6 months
I worked nearly my entire life in medical research, and find the surveys extremely interesting. I would like to see the results of my and other answers to these surveys.
Hope these results contribute to concrete medical answers.
Hope these results contribute to concrete medical answers.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com