Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,675 Reviews)
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,934 out of
5,409)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Great Reports !
on March 22, 2018
Posted by: Pili2Arg
from Woodbridge, VA, USA
Length of ownership:6 months
My husband and I are really pleased with the product -reports- delivered. They're very informative, detailed and well presented .. we are also thankful for the follow-up the Co. does once in awhile without being too pushy ..
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
None
on March 23, 2018
Posted by: teragram
from Borås, Sweden
Length of ownership:1 year or longer
I believe your employees must be using contaminated materials when doing the DNA testing.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 28, 2018
Thank you for your feedback. Providing each and every one of our customers with accurate data is a top priority for 23andMe. We have several quality control steps during the processing and loading of your data.
If you have questions about the results you received from 23andMe, contact our Customer Care Team. Submit a request here: http://23me.co/23andMeCC
If you have questions about the results you received from 23andMe, contact our Customer Care Team. Submit a request here: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features
on March 23, 2018
Posted by: Di26
from Trinidad and Tobago
Length of ownership:1 year or longer
This was given to me as a birthday gift.i am into genealogy thus it has assisted me with my research.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
brilliant initiative
on March 23, 2018
Posted by: RogerioAntonio
from Myrtle Beach, SC, EUA
Length of ownership:1 year or longer
Congratulations to 23andme for the phenomenal work that they developed by allowing us to have a "printscreen" of our genetic structure, allowing us to know our genetic origin and the links and similarities that we have with our relatives. In addition, by providing information about possible links between our genes and diseases or syndromes that might affect us, this test becomes an exceptional tool to prepare or even change our habits to minimize or prevent the onset of such diseases. Congratulations to the brilliant minds behind this project. The future will reward this as one of the most brilliant initiatives ever undertaken in the medical
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Bought 3 dna kits
on March 24, 2018
Posted by: Hulligian
from AZ, USA
Length of ownership:1 year or longer
My dna kit doesn’t have as much info as my dad and first cousins on my mums side. They were all the same. I’m disappointed that my info doesn’t have as much info as my fathers and first cousins have. They have the The variance report , and mine doesn’t!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Other tests are better
on March 24, 2018
Posted by: GM51
Length of ownership:6 months
The most difficult part of this is that there is no way to upload a family tree so you can compare matches with others. Most people do not add any surnames, locations, or anything else that would help to link to others. I have a number of 3rd and 4th cousins who have not replied to me about anything. Very disappointing.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 28, 2018
Thank you for your feedback. If you build or have built a family tree on another site, you can add this to your profile. To add this link to your profile, visit DNA Relatives and click the "Update DNA Relatives profile" link located in the right side panel. Scroll down to the "Enhance your profile" section and click on the Family Tree URL box. You can also access this page here: https://you.23andme.com/tools/relatives/preferences/
DNA Relatives locates other 23andMe members that match your DNA. This feature is just one of our many features, and it is important to keep in mind that our customers use our service for a variety of reasons.
We are unable to determine if or when other 23andMe customers will respond to your sharing invitations or messages. We leave the option of responding to DNA Relatives introductions solely to the customer.
DNA Relatives locates other 23andMe members that match your DNA. This feature is just one of our many features, and it is important to keep in mind that our customers use our service for a variety of reasons.
We are unable to determine if or when other 23andMe customers will respond to your sharing invitations or messages. We leave the option of responding to DNA Relatives introductions solely to the customer.
Written by a customer while visiting 23andme.com
Customer Rating
4
Very useful
on March 24, 2018
Posted by: RonG123
from Michigan
Length of ownership:1 year or longer
I received useful results and enjoyed the updates.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Wonderful information
on March 24, 2018
Posted by: Jenniferhoney
from Social Circle, GA, USA
Length of ownership:3 months
I got 23&Me as a gift. I have gotten much enjoyment learning about my dna and my heritage. I even have met family I never knew I had. The product is easy to understand and use. Will soon have more regions
I would recommend this to a friend!
Written by a customer while visiting 23andme.com