Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,675 Reviews)
Rating breakdown 5,675 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,934 out of
5,409)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Best DNA test
on February 16, 2018
Posted by: Krissy1
from Ohio
Length of ownership:6 months
I am very satisfied with this test. It gave me detailed insight to my dna ancestry. I love that I have met family I didn't know existed.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Dissapointing
on February 17, 2018
Posted by: Darn Fool
from Washington USA
Length of ownership:1 year or longer
I have not found this to be helpful in any way, very dissapinting!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 21, 2018
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
4
New Family
on February 17, 2018
Posted by: Raine1733
from Vancouver, WA, USA
Length of ownership:1 year or longer
I have some interesting new DNA relatives. By communicating with them I have learned more about my ancestors.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
DNA Results
on February 18, 2018
Posted by: Loretta
from Lincoln, CA, USA
Length of ownership:3 months
I'm really very new to the 23 & me DNA but am finding it fairly easy to navigate and find my relatives. I have had success in finding one of my 4th cousins who has given me valuable information.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Very Good Investment
on February 18, 2018
Posted by: Michael B
from East Lansing, MI, USA
Length of ownership:6 months
I have been able to connect with relatives that I didn't know I had through 23andMe coupled with "Ancestry.com".
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Good and bad
on February 18, 2018
Posted by: Louisa
from Sturbridge, MA, USA
Length of ownership:1 year or longer
It's to hard to use. I keep having trouble with passwords and the security questions. I do like the information and did find a cousin that I didn't about. I would enjoy it a lot more if I didn't have so many problems loging in I would like to keep it open so I wouldn't have to log in all the time
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
awkward
on February 19, 2018
Posted by: Tarquinium
from Colorado
Length of ownership:1 month
I have been able to locate close cousins that I probably would not have found without the service of internet-based genetic analysis and comparison. The website is awkward to use - bulky, confused, poorly interconnected. I should think it would be easy (and not overly expensive) to send hard-copy material to customers, rather than provide everything only on the website. Perhaps when the website is "improved," it really will be. Or perhaps I will become more proficient at navigating.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, February 21, 2018
Thank you for the feedback regarding your 23andMe results. The information available to you from 23andMe is presented only in the context of our web-based tools and features. Your online 23andMe account contains information that is automatically updated as we are able to improve our existing reports and add new reports. 23andMe is exclusively an online service, and we do not provide a printed or printable report via mail or email.
To view your results, log into your account at https://www.23andme.com/user/signin/ with your account email address and your password to access and explore the information.
To view your results, log into your account at https://www.23andme.com/user/signin/ with your account email address and your password to access and explore the information.
Written by a customer while visiting 23andme.com
Customer Rating
5
My half-sister found me!
on February 19, 2018
Posted by: JC524
from Bedford, MA
Length of ownership:1 year or longer
So thankful I sent my DNA sample to 23AndMe. I was adopted shortly after birth. I've wondered for decades if I had any family out there. Lo and behold, I received a message from my half-sister (no hyphens in family, so, sister). Thankfully, she sent her DNA sample to 23AndMe a short time ago. Never would have connected without 23AndMe. Thank you, so much!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com