Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,671 Reviews)
Rating breakdown 5,671 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
917
73%of customers recommend this product.
(
3,933 out of
5,406)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
awkward
on February 19, 2018
Posted by: Tarquinium
from Colorado
Length of ownership:1 month
I have been able to locate close cousins that I probably would not have found without the service of internet-based genetic analysis and comparison. The website is awkward to use - bulky, confused, poorly interconnected. I should think it would be easy (and not overly expensive) to send hard-copy material to customers, rather than provide everything only on the website. Perhaps when the website is "improved," it really will be. Or perhaps I will become more proficient at navigating.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, February 21, 2018
Thank you for the feedback regarding your 23andMe results. The information available to you from 23andMe is presented only in the context of our web-based tools and features. Your online 23andMe account contains information that is automatically updated as we are able to improve our existing reports and add new reports. 23andMe is exclusively an online service, and we do not provide a printed or printable report via mail or email.
To view your results, log into your account at https://www.23andme.com/user/signin/ with your account email address and your password to access and explore the information.
To view your results, log into your account at https://www.23andme.com/user/signin/ with your account email address and your password to access and explore the information.
Written by a customer while visiting 23andme.com
Customer Rating
5
My half-sister found me!
on February 19, 2018
Posted by: JC524
from Bedford, MA
Length of ownership:1 year or longer
So thankful I sent my DNA sample to 23AndMe. I was adopted shortly after birth. I've wondered for decades if I had any family out there. Lo and behold, I received a message from my half-sister (no hyphens in family, so, sister). Thankfully, she sent her DNA sample to 23AndMe a short time ago. Never would have connected without 23AndMe. Thank you, so much!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Long lost.....
on February 21, 2018
Posted by: Captain Chris
from Ohio, USA
Length of ownership:1 year or longer
I found my only child, a daughter I never knew of. This has been a gift beyond measure.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
New Format
on February 21, 2018
Posted by: Anonymous
from Atlanta, GA, USA
Length of ownership:1 year or longer
I haven't been using 23andMe for a while and need to brush up on the basics of DNA. I like the way the new format looks and the ease it takes to get to certain places. Still need to review the tutorials.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
An awesome experience!
on February 22, 2018
Posted by: pas1
from Tennessee, USA
Length of ownership:1 month
Growing up, we were always told we were mixed with this or that, well, after 23andme I know what I am mixed with! None of the family stories were true apparently. The moment when I opened my email is a moment I'll never forget. The information I now have is priceless! Thank you 23andme!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Top Dollar Product
on February 22, 2018
Posted by: TopDollar
from Hemet, CA, USA
Length of ownership:3 months
Happy with this product, I bought this 3 months ago to do my own research on my background/family history and didn't let me down! I will continue to support 23andMe and recommend this product to family and friends for years to come. Thanks!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Found Exactly What I was Looking For
on February 22, 2018
Posted by: KarinS
from West Des Moines, IA, USA
Length of ownership:3 months
I was able to learn my heritage and as an adoptee this was very important to me. I also found my birthfather through a 1st cousin who also submitted their DNA. Very exciting to finally be able to put the puzzle pieces together after 60 years.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Test is very good
on February 24, 2018
Posted by: FMar
from NC, USA
Length of ownership:1 month
The test was very good and easy to use. For my needs in general it was great. Unless you have a close family member test with you it will be hard to figure out which side is your Mother's or Father's.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com