Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,671 Reviews)
Rating breakdown 5,671 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
917
73%of customers recommend this product.
(
3,933 out of
5,406)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
ALL ABOUT MY FAMILY
on February 9, 2018
Posted by: Bake
from Florida, USA
Length of ownership:6 months
I have enjoyed working on my profile. It fits in with the Ancestral Lineage I have.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Totally interesting
on February 10, 2018
Posted by: Nzealander22
from Auckland, New Zealand
Length of ownership:1 year or longer
Without going into the scientific detail of dna I am fascinated. I am the sum of many parts which I can identify relatively easily with most all the markers 23 and me have mapped and am happy to own it. However I do struggle a little with the use of ‘BROADLY’ It is much too easy to assign this term without offering any explaination as to why 14% of my dna is broad for instance. The range is much to wide I think. Give me a little more 23 and me
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
OK
on February 10, 2018
Posted by: Dreamer
from St. Peters, MO, USA
Length of ownership:6 months
To many question to little answers Would NOT recommend
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 14, 2018
Thank you for your feedback. Each report includes a Scientific Details tab that includes more detailed information about what your results mean.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
2
Good Chromosome matches; Very Poor "search" tool!
on February 10, 2018
Posted by: Col J
from Oregon
Length of ownership:6 months
23andMe gives good results of "relatives" with DNA matches, and a fair display of segments on which chromosomes match. For this reason, I reluctantly recommend 23andMe. However, 23andMe completely lacks a useful "search" tool! (Or, if there is one, I cannot find it!) 23andMe needs to create a GOOD "search" tool, and display it PROMINENTLY on the Home Page.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, February 14, 2018
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to improve usability and customer satisfaction.
Written by a customer while visiting 23andme.com
Customer Rating
4
ancestry
on February 11, 2018
Posted by: Bob 45
from Grand Forks, ND, USA
Length of ownership:3 months
It was great to known my ancestry, where I came from, but a little disappointed in the relatives that our not sharing especially my first cousin's,but I'm fairly new only a couple of months.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Excellent Service
on February 12, 2018
Posted by: Coppage J
from Baltimore, MD, USA
Length of ownership:3 months
I bought my kit as part of the Black Friday rush and, after mailing it back, I received my results quite rapidly 24 days later!!! My results pleasantly lined up with what I knew already about my family history, as well as having some nice surprises to further research. My favorite features are the timeline of Most Recent Ancestor of a specific ethnicity and the chromosome comparison in DNA Relatives
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Membership
on February 12, 2018
Posted by: J7VA
from Prescott, AZ USA
Length of ownership:3 months
I tell the truth that's who I am, the research was interesting, the genealogy part not easy to review it leaves to many unanswered feeling's, perhaps I expected more immediate research. Sales becomes a factor.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Life changing
on February 14, 2018
Posted by: vbrooke513
Length of ownership:3 months
I bought this wanting to know more about where I come from, knowing only a little bit. When I dot my results, there was a span of around 24 hours when I had a full on identity crisis, but I was able to learn more about myself in another, "non-traditional' way so to speak, now that all of my immigrant relatives have passed away.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com