Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Limited
on November 22, 2017
Posted by: Jan66
from Montana, United States
Length of ownership:1 month
I find this site hard to use and very limited in what get out of it. Would be nice if you had the ability to build family trees and see other member family trees. Would greatly help in researching family.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 29, 2017
Thank you for your feedback. Customers who build or have built a family tree on another website can add that URL to their DNA Relatives profile.
We have implemented an ongoing quality review process and are actively taking steps to improve usability and customer satisfaction.
We have implemented an ongoing quality review process and are actively taking steps to improve usability and customer satisfaction.
Written by a customer while visiting 23andme.com
Customer Rating
4
Generally love this product
on November 23, 2017
Posted by: Droberson4
from Evans, GA, United States
Length of ownership:6 months
43% identified to a continent instead of a country, disappointed.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
lost loved one
on November 24, 2017
Posted by: michel
from Key West, FL, United States
Length of ownership:1 year or longer
I took this test last year to discover more about my health risk,but I was very blessed with finding my biological father ,never did I expect this!what are the chances that he would take the same DNA test..feeling very Blessed
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Never GIVE UP
on November 25, 2017
Posted by: Pam M
from North Carolina, United States
Length of ownership:3 months
For 63 years I only new that my father's name. After getting my results I had 11 aunts and uncle's and have talked with most of them including many cousins. What a wonderful feeling knowing that I was my father's only child and he searched for me before he died years ago. I love my new family on my fathers side.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Ancestors
on November 28, 2017
Posted by: Carla63628
from Bonne Terre, MO, United States
Length of ownership:6 months
Was given this kit as a Mothers Day gift. Couldn't be any more excited. So far to date I have over 1100 relatives I never knew existed! Going to need a bigger venue for the next family reunion!!!! Great job 23 and Me!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Love that I did this!
on November 29, 2017
Posted by: TiaBeli
from New Jersey, United States
Length of ownership:6 months
Love that I did this! I love knowing where my pieces came from. Some were expected, others not so much. Crazy to think about all those ethnicities mixing at that that precise moment in time.
I've also been in contact with previously unknown family members & uncovered new family histories. I found that my family is scattered much wider than I could have ever imagined & as close as the next town over.
It is truly mind boggling.
I've also been in contact with previously unknown family members & uncovered new family histories. I found that my family is scattered much wider than I could have ever imagined & as close as the next town over.
It is truly mind boggling.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Navigating through the past.
on November 29, 2017
Posted by: Onaroll
from Warminster PA
Length of ownership:3 months
Am amazed to open the site and find a new distant cousin almost every day. Look forward to "the pool" growing exponentially as more sign up.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Survey questions
on December 5, 2017
Posted by: ChristineE
from Omaha, NE
Length of ownership:1 year or longer
In surveys you ask about diseases trying to find out if there is a family history, but more times than not you do not mention the symptoms. You do on the more common diseases, but not the ones that may be attributed to ethnic diseases. Please be consistent.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com