Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Fast and good looking
on September 1, 2017
Posted by: Crosshair
from Slovakia
Length of ownership:3 months
really great company. I bought it and in a few weeks i had review of my ancestry. It is really helpful if you are curious about yourself.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Fun and very interesting test
on September 1, 2017
Posted by: Helcia 007
from Chicago suburbs
Length of ownership:1 year or longer
I have had my DNA tested by several companies but find 23andme the most detailed. It has been so interesting to learn more about my ethnicity and health. I have also found a 2nd and numerous 3rd cousins as well as more removed relatives. My second cousin has been able to fill in many of the blanks I had trying to build my family tree. She also emailed me a photo of my grandfather as a young teenager; I had only photos of him as an adult! New information is released yearly, so there is always more to learn!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
23andMe
on September 1, 2017
Posted by: notone
Length of ownership:3 months
Do not understand anything about this program. I paid my money and do not know what I am looking at.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, September 6, 2017
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us/articles/115004659068-DNA-Relatives-The-Basics
You are welcome to contact our Customer Care Team with any questions here: http://23me.co/23andMeCC
You are welcome to contact our Customer Care Team with any questions here: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
3
Interesting
on September 1, 2017
Posted by: no freakin nickname
from Brooklyn, NY, United States
Length of ownership:1 month
Glad I signed up for 23 and me, Already found one second cousin and am looking for more.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Easy breezy process
on September 2, 2017
Posted by: KellyAus
from Canton, GA, United States
Length of ownership:6 months
I'm very happy that I completed a DNA test on me and my Daughter. I really wish the maternal/paternal was broken down into groups. I am pleased overall.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
family tree
on September 2, 2017
Posted by: wvsb
from New Jersey, United States
Length of ownership:1 year or longer
i had hope i could write my family tree abd find my grandmother on my father side family
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, September 6, 2017
Thank you for your feedback. One of the features included in our service is called DNA Relatives. DNA Relatives locates other 23andMe members that match your DNA. This feature estimates a predicted relationship and range using the length and number of segments and percent DNA shared. When two people share identical segments of DNA, this indicates that they share a recent common ancestor.
Using DNA Relatives, you can message your matches to learn more about your own family history.
Keep in mind that the number of relatives will vary for each person and will grow over time as more people join 23andMe.
Using DNA Relatives, you can message your matches to learn more about your own family history.
Keep in mind that the number of relatives will vary for each person and will grow over time as more people join 23andMe.
Written by a customer while visiting 23andme.com
Customer Rating
5
Actually found a lost relative.
on September 4, 2017
Posted by: braddddd
from Mesa, AZ
Length of ownership:1 month
My girlfriend and I each picked up one of these kids about two months back and did the test together. It took about four weeks to get the results back and I'm very glad I did. Not only did it answer a few questions that I always had and had the surprising result of me being 100% European, the DNA relative tool actually helped my family discover a member of our family who was unknown to us. An uncle who had had a child almost 50 years ago who was given up for adoption immediately. Thanks to the site he was able to contact my family and discover more about himself. Very very good tool, thanks
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
total confusion
on September 4, 2017
Posted by: barthezban
from Switzerland
Length of ownership:6 months
After my sons did the testing my results got changed in a way that one of my son has now an ancestry which I had before but after the change in my report got lost. The other son has an ancestry which looks different. Only the haplogroups seem to be ok.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, September 6, 2017
Thank you for your feedback. When a child is phased against a parent, this updates the child's results to a higher resolution than if the parent were to be phased against a child. Sometimes this results in small discrepancies like those that you have noted.
You can learn more about this feature in our Ancestry Composition guide: https://www.23andme.com/ancestry_composition_guide/
You can learn more about this feature in our Ancestry Composition guide: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com