Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Eh...
on March 2, 2017
Posted by: Tvn2845
from Los Angeles, CA, United States
Length of ownership:1 month
The Ancestry findings of the DNA tests were so vague and general that they barely provided any relevant insight. All I know at this point is what continent my DNA is from, but very little perspective on which specific country/ethnicity (which was the entire reason I did the test). Also, the Carrier, Traits and Wellness reports tested for largely irrelevant qualities that few people would even know what is being tested or why that insight would be relevant or significant to one's life. Finally, I was required to fill out all my "known" ancestry and health record information before I was able to see my Ancestry or other test results. This left me feeling like the test results I saw were based on my inputs, NOT the DNA testing you did. Perhaps that is not the case, but it left me very skeptical of the "results" I was looking at in my reports. While there were some decent insights, not nearly the comprehensive insights they suggested in their marketing.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Your genetic data is analyzed, and we generate your personalized reports based on well-established scientific and medical research. Your genetic analysis results are not connected to or derived from your survey answers. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Your genetic data is analyzed, and we generate your personalized reports based on well-established scientific and medical research. Your genetic analysis results are not connected to or derived from your survey answers. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Written by a customer while visiting 23andme.com
Customer Rating
5
The best ever!
on March 2, 2017
Posted by: Sandfeet
from Oregon Coast
Length of ownership:3 months
We purchased a kit for both my wife and I. However, due to health complications, I let the first two kits expire. I contacted 23andMe, and two replacement kits were sent out at no charge. Upon submitting the samples, I inadvertently cross matched the samples. Again, I contacted 23andMe, and they responded in a rapid manner, and corrected the mismatched samples immediately. Then, upon receiving the reports, I had a question about my wife's report. Again, they not only responded in a rapid manner, but they not only answered my question, but gave a detailed explanation as to why the results were as they were. The crew at 23andMe are extremely prompt, professional, and courteous. Job well done guys!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Needs to be more specific
on March 2, 2017
Posted by: acdc_rosie
from San Ramon, CA, United States
Length of ownership:3 months
I was so excited to buy my 23andme kit and yes, it is so great getting the results. The issue I have is that it is not exact enough. I want to know more than my ancestry is broadly Northern European and broadly Southern European! That doesn't tell me anything except like most Americans, I am broadly European. I think that with the number of people who know their genealogy when they participate in the program, the results could be more accurate. I also wish that there was an emphasis on providing a way for "long lost relatives" to connect. Is that possible with DNA testing like this? I had hoped to learn more specifically than what my results gave so I was disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
different unknown nationanalitis
on March 3, 2017
Posted by: johnny 55
from Lawrence, MA, United States
Length of ownership:1 month
I never knew I had French +german blood or a hint of portchugal dna very informitive
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Verified family history
on March 3, 2017
Posted by: KCperson
from Oregon
Length of ownership:3 months
Pretty much verified the oral family history going back 200 years.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Lots of contact information, but....
on March 3, 2017
Posted by: George1124
from Northern Nevada
Length of ownership:1 month
The lack of 'Y' chromosome information doesn't allow me to get all the research information needed. There are many other matches that allow for research.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
It will blow your mind!
on March 3, 2017
Posted by: Abbie13
from Sumter, SC, United States
Length of ownership:3 months
I am so fascinated to see all about me and I can't wait to see more!!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Useless reports
on March 3, 2017
Posted by: Karin
Length of ownership:1 month
Generic report with useless information. 23 and me tell me my review is 11 characters too short. Well maybe this fixed it.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com