Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Disappointed
on April 1, 2017
Posted by: Dixi
My wife's grandfather on her Mothers' side was pure Shawnee from Ky.
But you show my wife's DNA as less than 0.1% Native American. How can that be?
But you show my wife's DNA as less than 0.1% Native American. How can that be?
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for your feedback. Evidence of your ancestors' DNA can be lost over time, and it may not be revealed in testing such as ours. Genetic genealogy services such as 23andMe cannot identify specific locations (cities, towns, or villages) or specific lineages (tribes or clans) that an individual may be descended from as this level of detail is difficult to distinguish based solely on DNA.
For more information on our existing reference populations, please visit the following help article: https://customercare.23andme.com/hc/en-us/articles/202906830-Reference-populations-in-Ancestry-Composition
Currently 23andMe has several features that can reveal genetic evidence of Native American ancestry, although they are not considered a confirmatory test or proof of such ancestry in a legal context.
For more information on our existing reference populations, please visit the following help article: https://customercare.23andme.com/hc/en-us/articles/202906830-Reference-populations-in-Ancestry-Composition
Currently 23andMe has several features that can reveal genetic evidence of Native American ancestry, although they are not considered a confirmatory test or proof of such ancestry in a legal context.
Written by a customer while visiting 23andme.com
Customer Rating
1
Do not waste your hard earned money
on April 3, 2017
Posted by: SS of TX
from Texas, United States
Length of ownership:1 month
Had been warned it gives little and inaccurate results only wanting to get you to Upgrade (give them more $) to see additional results. Very Dissatisfied and Dissapointed, SS
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for your feedback. For $99 plus shipping, the 23andMe Ancestry Service provides access to ancestry reports and interactive tools to share and compare with friends and family. Customers are able to upgrade to our Health + Ancestry Service in order to receive an additional 60+ reports in the categories of health, wellness, and traits.
You can compare our different service types and find a full list of reports here: https://www.23andme.com/compare-dna-tests
You can compare our different service types and find a full list of reports here: https://www.23andme.com/compare-dna-tests
Written by a customer while visiting 23andme.com
Customer Rating
2
health reports disappointing
on April 6, 2017
Posted by: shamrock
from Indiana, United States
Length of ownership:1 month
Silly traits were checked like eye color, potential for weight gain, smell test, etc...I wanted to know if I had mutations/ traits for dementia, parkinsons, cancer...none of those were included.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 12, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
23andMe was recently granted authorization to offer genetic health risk reports to our US customers, including a report Parkinson's Disease. For more information, check out our blog: https://blog.23andme.com/news/good-news-about-health-reports/
We will release the first set of new genetic health risk reports in April, with additional reports to follow. However, we are not able to speculate about other changes to reports, or what may be available in the future, given our dialogue with the FDA is ongoing.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
23andMe was recently granted authorization to offer genetic health risk reports to our US customers, including a report Parkinson's Disease. For more information, check out our blog: https://blog.23andme.com/news/good-news-about-health-reports/
We will release the first set of new genetic health risk reports in April, with additional reports to follow. However, we are not able to speculate about other changes to reports, or what may be available in the future, given our dialogue with the FDA is ongoing.
Written by a customer while visiting 23andme.com
Customer Rating
5
Found my family!
on April 8, 2017
Posted by: Joli
from Portland, OR, United States
Length of ownership:3 months
My dad was adopted in 1959, and we've spent nearly 30 years looking for his family. Thanks to 23andme, I was able to have my DNA matched to a first cousin, on his side, who had also submitted his DNA. After 30 years, we FINALLY found my dad's biological family. They're being reunited in the next few days. I'm still in complete shock. Thank you!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Southeast Asians beware!!
on April 10, 2017
Posted by: Anonymous
from Des Moines, IA, United States
Length of ownership:6 months
Both my parents are from the Philippines. Failed to provide any specific and accurate data on my ethnicity or the aproximate area of my ancestry on the heat map. I received my results only after I filled out a survey that indicated I was of Philippine decent. Very disappointing and unsatisfactory.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 12, 2017
Thank you for your feedback. Our Ancestry Composition report will tell you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. The results reflect where your ancestors lived 500 years ago, before the advent of intercontinental travel.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
Unlike your Ancestry Composition report, your haplogroup assignments account for a very small fraction of your overall ancestry along a single line of your maternal and/or paternal lineages. If your mother’s mother’s mother was Asian, for example, and the rest of your ancestors were European, you would have high similarity to European populations but an Asian mitochondrial haplogroup.
While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
Unlike your Ancestry Composition report, your haplogroup assignments account for a very small fraction of your overall ancestry along a single line of your maternal and/or paternal lineages. If your mother’s mother’s mother was Asian, for example, and the rest of your ancestors were European, you would have high similarity to European populations but an Asian mitochondrial haplogroup.
While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of money
on April 15, 2017
Posted by: Jong
from Austin TX
Length of ownership:1 month
This was a complete waste of money, my wife purchased 2 sets. Wish I hadn't ordered
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 19, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Very vague. Waste of $!
on April 20, 2017
Posted by: Marim
from Rhode Island, United States
Length of ownership:1 week
I was adopted as an infant and was hoping to find out where I was from and any other information. My results were very vague and
General. I wasted $200!
General. I wasted $200!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Not So Great
on April 20, 2017
Posted by: Debrann63
from Iowa
Length of ownership:1 month
I know that I am 50% Scandinavian, but my report only came up 27% Scandinavian. I was mainly looking for my paternal heritage, but how can I trust the results based on my maternal results?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 26, 2017
Ancestry Composition may indicate that you inherited ancestry from your parent that is not visible in your parent's Ancestry Composition. Keep in mind that children receive a high-quality phasing which usually translates into assignments to finer-resolution populations such as more "Scandinavian" and less "Northern European.” Phasing refers to knowing which markers are on the same chromosome and is just one step in calculating your Ancestry Composition results.
You can learn more about this feature in the Ancestry Composition guide: https://www.23andme.com/ancestry_composition_guide/
DNA that you inherit from both parents is called autosomal DNA. As you inherit approximately half of this type of DNA from each parent, it is reflective of recent ancestry from both sides of your family tree. The vast majority of our features, including Ancestry Composition and DNA Relatives, are based on autosomal DNA.
You can learn more about this feature in the Ancestry Composition guide: https://www.23andme.com/ancestry_composition_guide/
DNA that you inherit from both parents is called autosomal DNA. As you inherit approximately half of this type of DNA from each parent, it is reflective of recent ancestry from both sides of your family tree. The vast majority of our features, including Ancestry Composition and DNA Relatives, are based on autosomal DNA.
Written by a customer while visiting 23andme.com