Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
My background
on March 2, 2017
Posted by: Jenni437
from Ontario, Canada
Length of ownership:1 week
I thoroughly enjoyed learning about my DNA especially that highlighted connections I did not know about.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Nothing too earth shattering
on March 2, 2017
Posted by: Cmom
from Seattle, WA, United States
Length of ownership:1 month
Other than confirming my ancestry I did not learn anything I did not already know---brown hair, brown eyes, etc. As an adoptee, I did not find any connections to possible relatives.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Thank you for your feedback. As an adoptee, 23andMe can give you a unique glimpse into your genetic legacy. Our DNA Relatives tool locates other 23andMe members that match your DNA. Our Ancestry Composition feature assigns ancestry percentages based on your genetic similarity to our 31 reference populations. Since this feature analyzes your autosomal DNA which you inherited in equal parts from both of your parents, it will reflect both your maternal and paternal ancestry.
Note that you must opt in in order to use the DNA Relatives tool. If you need assistance navigating your account, please contact our Customer Care team: http://23me.co/23andMeCC
Note that you must opt in in order to use the DNA Relatives tool. If you need assistance navigating your account, please contact our Customer Care team: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
1
Unhappy
on March 2, 2017
Posted by: Nora1
Length of ownership:1 month
Only 2 "pie pieces" waste of money, didnt even show what is known
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
For more information regarding Ancestry Composition, please visit the following help article: https://www.23andme.com/ancestry_composition_guide/
For more information regarding Ancestry Composition, please visit the following help article: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
5
Great experience!
on March 2, 2017
Posted by: MagiT2b6
from Hudson Valley NY
Length of ownership:1 year or longer
I really loved getting and absorbing the results of my DNA test. I found out some very interesting facts that confirmed what I had heard about our family line. Thank you 23andMe! Two of my male family members could not get results from the saliva test. Apparently, some other people have had this happen to them too. I wish that 23andMe would add a buccal (cheek) swab test kit as an alternative for customers who have the same issue.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Good
on March 2, 2017
Posted by: Jinze
from Clinton, SC, United States
Length of ownership:1 month
It's a nice experience for me to know the history of my family and myself
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of money
on March 2, 2017
Posted by: sowelaughed
from Michigan, United States
Length of ownership:3 months
I didn't find any of the information useful. Vague information told me nothing about what I could expect in my health or what my DNA should "red flag".
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
We will continue to work with the FDA to seek additional clearances for our product. However we are not able to speculate about changes to reports, or what may be available in the future, given our dialogue with the FDA is ongoing.
We will continue to work with the FDA to seek additional clearances for our product. However we are not able to speculate about changes to reports, or what may be available in the future, given our dialogue with the FDA is ongoing.
Written by a customer while visiting 23andme.com
Customer Rating
5
Surpassed My Expectations!
on March 2, 2017
Posted by: Tommy27
from Dallas, TX, United States
Length of ownership:3 months
I received this as a Christmas gift from my in laws. I have always been curious about tracking down my ancestry. When my results came back I was shocked and pleasantly surprised with the information I was provided with!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Clear and Easy-to-follow Presentation of Results
on March 2, 2017
Posted by: husband and son
from Oregon, Colorado
Length of ownership:1 month
Interesting results on ancestry which seem to update and become clearer as more links are provided from known relatives. I think Native American results are possibly masked by some similar genetic group. I wish more health and medical results could be provided.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com