Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
In a word...fascinating!
on March 23, 2017
Posted by: Jacey
from Bergen, NJ, United States
Length of ownership:1 month
I'm Finnish...who knew!?!? I've wanted to do this for years and have always put it on the back burner. I knew I didn't have results back yet, but that didn't stop me from logging in a few times a week to be sure. I answered all the questions, and poured over all of the pre-result info I could access. And then...results day! I've known myself for 35+ years - and I know my health and ancestry pretty well - but I was still amazed at the results. They were as expected, nothing from left field, but it confirmed several rumors and introduced me to my Finnish ethnicity. And this is just the beginning of my journey. Now we await my father's results! So stoked to be a part of this!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Scottish/Irish
on March 27, 2017
Posted by: Jacqui
from Santa Rosa, CA, United States
Length of ownership:1 month
If like me you are a celt, you will not get a detailed breakdown of your Scottish/Irish ancestry. Instead it's lumped together under the sub group British/Irish which isn't very informative.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 29, 2017
Thank you for your feedback. Our Ancestry Composition report will tell you what percent of your DNA comes from each of 31 populations worldwide. At this time, we are not able to break down your British & Irish ancestry further. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of money
on March 28, 2017
Posted by: Moni01
from Washington, DC, United States
Length of ownership:3 months
The results are so vague that even if you know your ancestry, you are putting together a million piece jigsaw puzzle
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 29, 2017
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
5
bought kits for family members
on March 29, 2017
Posted by: sultan
from portland or
Length of ownership:3 months
it was fun to get the results. we are having a dna party for family to discuss results
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
LIFE
on March 30, 2017
Posted by: mamamac2
from Memphis, TN, United States
Length of ownership:6 months
My spouse gave me 23andme for Christmas. As an adopted child I have no background to share with my children and 23andme gave me a starting point. I would recommend them especially if you are looking for a piece of yourself or hereditary traits for disease awareness.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
No real content for the money
on March 31, 2017
Posted by: Amy47
from Newport News, VA, United States
Length of ownership:1 week
The more interesting parts of my ancestry weren't even identified. The insights are useless drivel.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for your feedback. Our Ancestry Composition report will tell you what percent of your DNA comes from each of 31 populations worldwide. These populations are based on where your ancestors lived prior to the advent of intercontinental travel. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
If you do not see any ancestry assigned as you would have expected, this is because you more closely resembled our other reference populations genetically.
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
If you do not see any ancestry assigned as you would have expected, this is because you more closely resembled our other reference populations genetically.
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
2
Disappointed
on April 1, 2017
Posted by: Dixi
My wife's grandfather on her Mothers' side was pure Shawnee from Ky.
But you show my wife's DNA as less than 0.1% Native American. How can that be?
But you show my wife's DNA as less than 0.1% Native American. How can that be?
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for your feedback. Evidence of your ancestors' DNA can be lost over time, and it may not be revealed in testing such as ours. Genetic genealogy services such as 23andMe cannot identify specific locations (cities, towns, or villages) or specific lineages (tribes or clans) that an individual may be descended from as this level of detail is difficult to distinguish based solely on DNA.
For more information on our existing reference populations, please visit the following help article: https://customercare.23andme.com/hc/en-us/articles/202906830-Reference-populations-in-Ancestry-Composition
Currently 23andMe has several features that can reveal genetic evidence of Native American ancestry, although they are not considered a confirmatory test or proof of such ancestry in a legal context.
For more information on our existing reference populations, please visit the following help article: https://customercare.23andme.com/hc/en-us/articles/202906830-Reference-populations-in-Ancestry-Composition
Currently 23andMe has several features that can reveal genetic evidence of Native American ancestry, although they are not considered a confirmatory test or proof of such ancestry in a legal context.
Written by a customer while visiting 23andme.com
Customer Rating
1
Do not waste your hard earned money
on April 3, 2017
Posted by: SS of TX
from Texas, United States
Length of ownership:1 month
Had been warned it gives little and inaccurate results only wanting to get you to Upgrade (give them more $) to see additional results. Very Dissatisfied and Dissapointed, SS
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for your feedback. For $99 plus shipping, the 23andMe Ancestry Service provides access to ancestry reports and interactive tools to share and compare with friends and family. Customers are able to upgrade to our Health + Ancestry Service in order to receive an additional 60+ reports in the categories of health, wellness, and traits.
You can compare our different service types and find a full list of reports here: https://www.23andme.com/compare-dna-tests
You can compare our different service types and find a full list of reports here: https://www.23andme.com/compare-dna-tests
Written by a customer while visiting 23andme.com