Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,671 Reviews)
Rating breakdown 5,671 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
917
73%of customers recommend this product.
(
3,933 out of
5,406)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
great info
on February 13, 2017
Posted by: clane
from Gainesville, FL, United States
Length of ownership:1 week
I'm so glad my husband bought this for me! great stuff
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Report too difficult and segmented to understand
on February 13, 2017
Posted by: ginooza
from Boston, MA, United States
Length of ownership:3 months
Even though the report was promptly returned, the report is too fragmented and difficult to decipher. A summary sheet would be helpful instead of going to this and that report to find out what your results are
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
5
Ancestry Review
on February 13, 2017
Posted by: jr1945
Length of ownership:3 months
It was a very interesting experience. My family thought I am 100% British,but that turned out to not be the case. Even though in present times my family has always lived in the same area it was not so in the past.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
A little disappointing
on February 13, 2017
Posted by: Strelly
from Montana
Length of ownership:3 months
I just found myself a little disappointed with the vagueness of the results. I think its most likely the best they can do with the information but be prepared that it is not very specific.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
More information than I expected
on February 13, 2017
Posted by: Sidney
from Glenview, IL, United States
Length of ownership:3 months
I received the kit as a gift.....perfect gift. Will give as a gift to friend.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing
on February 13, 2017
Posted by: Banana
from Florida, United States
Length of ownership:1 week
I didn't know where I came from or my parents thank you 97 percent Northwest European
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Not Accurate
on February 13, 2017
Posted by: 23 not me
from Tennessee, United States
Length of ownership:3 months
I do not see how this test is accurate. The make up of my heritage was way off. It's a fun novelty but not accurate or worth $100.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help articles:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
For more information regarding Ancestry Composition, please visit the following help articles:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
Written by a customer while visiting 23andme.com
Customer Rating
3
Good but there are limits for people of color
on February 13, 2017
Posted by: Triniras
from Washington, DC, United States
Length of ownership:1 month
The process seems to be efficient and timely. A word of warning for "ethnic" groups, the report isn't as detailed as the European reports.
Written by a customer while visiting 23andme.com