Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
not real happy
on February 13, 2017
Posted by: himalot
from Cicero, NY, United States
Length of ownership:1 month
didn't llearn enough fo $100.00 and not willing to pay $125.00 more for any useful information
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't waste your money
on February 13, 2017
Posted by: Sunlaker
from Calimesa, CA, United States
Length of ownership:1 week
Only told me I was British that was it I already knew that.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
Written by a customer while visiting 23andme.com
Customer Rating
5
Fascinating!
on February 13, 2017
Posted by: Jess16
from Hilo, Hawaii
Length of ownership:1 month
I bought ancestry tests for both my new husband and myself for Christmas. We were both excited to get our results....it felt like a second Christmas! The process was very simple and the test results were clear and illustrated so they were easy to understand.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't bother!
on February 14, 2017
Posted by: Beebe
from Los Angeles, CA, United States
Length of ownership:1 month
Absolute waste of money! Learned nothing new and spent $200 to have them tell me I'm European and most likely have light hair and light eyes.... like I couldn't deduct that on my own!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for your feedback. 23andMe provides you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
In terms of already knowing your hair and eye color, trait reports can be a fun way to learn how your genetics influence such things as the color of your eyes, whether you’ve got dimples, and if you have a sweet tooth. But when designing these reports, we also wanted to illustrate that it’s not just your genetics that determines these traits, but other factors as well. What’s also useful about these reports is that they can tell you how similar or unique you are when compared to the rest of 23andMe’s customers.
The concept behind how we report the Trait results is fairly simple. Each report is based on specific genetic markers associated with that particular trait. Customers can read more about how we determine which markers to use in the Scientific Details tab on each report.
As one example, consider the report on eye color. This report is based on a single genetic marker, rs12913832, that plays a large role in determining eye color. At this marker, your genotype could be either AA, AG, or GG. If you have an AG, 23andMe analyzes the data from 23andMe research participants who also have an AG, and in the left ring chart shows the percentage of those people who have brown, hazel, green, or blue eyes. In other words, the left ring chart is the eye-color breakdown of research participants who have your same genotype at this marker and have answered the eye-color survey question.
In terms of already knowing your hair and eye color, trait reports can be a fun way to learn how your genetics influence such things as the color of your eyes, whether you’ve got dimples, and if you have a sweet tooth. But when designing these reports, we also wanted to illustrate that it’s not just your genetics that determines these traits, but other factors as well. What’s also useful about these reports is that they can tell you how similar or unique you are when compared to the rest of 23andMe’s customers.
The concept behind how we report the Trait results is fairly simple. Each report is based on specific genetic markers associated with that particular trait. Customers can read more about how we determine which markers to use in the Scientific Details tab on each report.
As one example, consider the report on eye color. This report is based on a single genetic marker, rs12913832, that plays a large role in determining eye color. At this marker, your genotype could be either AA, AG, or GG. If you have an AG, 23andMe analyzes the data from 23andMe research participants who also have an AG, and in the left ring chart shows the percentage of those people who have brown, hazel, green, or blue eyes. In other words, the left ring chart is the eye-color breakdown of research participants who have your same genotype at this marker and have answered the eye-color survey question.
Written by a customer while visiting 23andme.com
Customer Rating
2
Question ancestry results
on February 17, 2017
Posted by: KarenSB
from Santa Barbara, CA
Length of ownership:1 month
I think I'm going to try another company to see whether they agree. The results that I received from 23and Me don't jive with what I actually know.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 22, 2017
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information about the science behind Ancestry Composition, visit: https://www.23andme.com/ancestry_composition_guide/
For more information about the science behind Ancestry Composition, visit: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
3
Not very specific.
on February 20, 2017
Posted by: 250624
Length of ownership:1 month
I was disappointed in this DNA test. It needs much improvement. It was not very specific. 50% accuracy just isn't good enough. The whole reason we took the test was to find out specifically the ancestry not "broadly European" That could mean so many different regions. It was interesting and good for entertainment. There's not enough information and I question the accuracy.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Big disappointment
on February 24, 2017
Posted by: Pioneer 1910s
from Rural Montana
Length of ownership:1 week
The reports are all on internet. For that amount of money, a person should receive a nice booklet of the standard information with a few pages inserted that is specific to that person. Printing the documents oneself is not that easy---information spilled over from one page to another---some of the information didn't print or was too light to read in print. Also, the footnoted or branched information was item by item look-up and who wants to read all of that on internet. Printed copy is better so you can make notes etc.
I was pretty disappointed.
I was pretty disappointed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 1, 2017
Thank you for your feedback. 23andMe is an exclusively online service. Your online 23andMe account contains information that is automatically updated as we are able to improve our existing reports and add new reports. We would be unable to make these continual updates and improvements if we mailed hard copies of your results.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not what I expected
on February 26, 2017
Posted by: Kimpuplvr
from Pittsburgh
Length of ownership:1 month
I expected it to be more specific - which is it? English OR Irish - French OR German? What about Scottish? I've gone over and over the Neanderthal info and still have no clue what it means. Now that I thought about it, I'd like to change my rating to the least satisfied.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 1, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Neanderthals were a group of ancient humans who lived in Europe and Western Asia. They are the closest evolutionary relatives of modern humans, but they went extinct about 40,000 years ago. Evidence of Neanderthal DNA is now found in traces among modern humans.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Neanderthals were a group of ancient humans who lived in Europe and Western Asia. They are the closest evolutionary relatives of modern humans, but they went extinct about 40,000 years ago. Evidence of Neanderthal DNA is now found in traces among modern humans.
Written by a customer while visiting 23andme.com