Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,671 Reviews)
Rating breakdown 5,671 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
917
73%of customers recommend this product.
(
3,933 out of
5,406)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Disappointed
on November 16, 2016
Posted by: Jersey11111
from Sanford, NC, United States
Length of ownership:1 month
Thought there would be more. My gosh, if I can't find out who I am from my own DNA then I guess I will wander the earth with no connection to anyone. Sad
Response from 23andme.comBy Customer Care, November 16, 2016
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time. Keep in mind that the knowledge of ancestral and health genetics is also continually evolving. The field is not static and new discoveries are being made every day. At 23andMe we strive to keep pace with new scientific discoveries and keep our customers up to date on new findings.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time. Keep in mind that the knowledge of ancestral and health genetics is also continually evolving. The field is not static and new discoveries are being made every day. At 23andMe we strive to keep pace with new scientific discoveries and keep our customers up to date on new findings.
Written by a customer while visiting 23andme.com
Customer Rating
5
Everyone should do this
on November 16, 2016
Posted by: LizH
from Reno, NV, United States
Length of ownership:1 month
This has been an interesting journey. So glad I did it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Dna
on November 16, 2016
Posted by: Fredi
from Johnstown, OH, United States
Length of ownership:1 month
Got results very quick. Now getting one for sister.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Informative
on November 16, 2016
Posted by: Mare654
from Murrieta, CA, United States
Length of ownership:1 month
Very difficult to read and understand the information without a medical background
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 23, 2016
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
4
Fascinating results
on November 16, 2016
Posted by: lenxxx
from Reno, NV, United States
Length of ownership:1 month
Have learned so much about various health risks, and fascinating ancestry possibilities.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Good information
on November 16, 2016
Posted by: Emilycousin
from Salt Lake City, UT, United States
Length of ownership:1 month
I am still learning, but definitely a lot of good and interesting information
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Good info, but not as detailed as I would like
on November 16, 2016
Posted by: Danielle
from South San Francisco, CA, United States
Length of ownership:1 week
The nationalities were too vague based on region of the world. I was hoping that it would be more specific to each nationality
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
it is very hard to make out
on November 18, 2016
Posted by: lady
from Menifee, CA, United States
Length of ownership:1 month
i thought it was going to be easy to understand i couldn't make heads or tail from it i know i am part native american but i thought it would tell me what tribe i kind of know but not too sure and the other
I would recommend this to a friend!
Written by a customer while visiting 23andme.com