Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,671 Reviews)
Rating breakdown 5,671 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
917
73%of customers recommend this product.
(
3,933 out of
5,406)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Thanks!
on November 12, 2016
Posted by: Anonymous
Length of ownership:3 months
Thank you very much for your job! It was very useful and interesting information for me!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Good experience.
on November 12, 2016
Posted by: cutie
from new york
Length of ownership:1 month
Much quicker response than I thought I would get. I didn't see anything weird about my genetics but it confirmed what we already thought. Looking forward to some of the updates.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
A waste of $200
on November 12, 2016
Posted by: keith0363
from Huntsville, AL, United States
Length of ownership:1 month
The genetic information was far too scant for anything useful with respect to genealogy or health. Yes, they can isolate a massive geographic region, but I could've don't that. The medical information lacked specifics that could actually be useful; I am seriously disappointed because I wanted data that would help my
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 16, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
We are working hard to meet your expectations on the types of reports we offer. In the future, we hope to offer reports about genetic risk for serious health conditions.
We are working hard to meet your expectations on the types of reports we offer. In the future, we hope to offer reports about genetic risk for serious health conditions.
Written by a customer while visiting 23andme.com
Customer Rating
5
Interesting and insightful
on November 12, 2016
Posted by: Marlene Marlene
from Hazleton, PA, United States
Length of ownership:1 month
This was a purchase that certainly provided me with surprising ancestral information. Recommend for everyone to learn their background. Very simple and easy to do test.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Glad I did this but with one exception
on November 12, 2016
Posted by: Anonymous
from Missouri and Texas
Length of ownership:1 month
With one basic sample price you get your Ancestry, mtDNA, and Y-DNA plus a curious but barely relevant Neanderthal report (yes it can be done!)
You can download complete DNA for all of your Chromosomes (except for a few bits here and there) and find out who matches you and where on the Chromosome.
The genealogical features are a little too basic but you can upload the total file (GEDCOM) to any number of providers such as FTDNA and MyHeritage as well GEDMatch.
2. Sharing all your common data with a potential family member (usually a cousin) can be a little quirky. You both have to be in Open Sharing to see all of each other's stuff. 23andme does not make getting there very easy. Using customer service should be a last resort.
You can download complete DNA for all of your Chromosomes (except for a few bits here and there) and find out who matches you and where on the Chromosome.
The genealogical features are a little too basic but you can upload the total file (GEDCOM) to any number of providers such as FTDNA and MyHeritage as well GEDMatch.
2. Sharing all your common data with a potential family member (usually a cousin) can be a little quirky. You both have to be in Open Sharing to see all of each other's stuff. 23andme does not make getting there very easy. Using customer service should be a last resort.
Despite the two warts, this service is a great value. 23andme just completed an upgrade; hopefully they are listening to their customers. They seem to be trying.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features and quick response
on November 12, 2016
Posted by: Fish
Length of ownership:1 month
I have been thinking of getting this done for years but the cost stopped me until I came across 23&me
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Wellness report was not what I expected.
on November 13, 2016
Posted by: BBH2016
from Austin, TX, United States
Length of ownership:1 month
The wellness report was sub-par. The ancestry report was good .
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 16, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
5
DNA Experience
on November 13, 2016
Posted by: Mariluz7
from Stockton, CA, United States
Length of ownership:1 week
All family members were amazed by results.Very exciting.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com