Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,674 Reviews)
Rating breakdown 5,674 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,408)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
No useful information
on December 31, 2016
Posted by: Tazzdevel
from Florida, United States
Length of ownership:1 month
Wish I had purchased different product. No useful information about me.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 4, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
1
Lots of wasted paper.
on January 1, 2017
Posted by: JJJJ
from Las Vegas
Length of ownership:1 month
Except for the DNA thing, a waste of time. All the other data you fed to me was based on information I provided. Not impressed. Were it not for the DNA thing, I would ask for a full refund.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 4, 2017
Thank you for your feedback. While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results.
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
Written by a customer while visiting 23andme.com
Customer Rating
2
didn't really help me
on January 3, 2017
Posted by: ladyhawk
from Edmonton, KY, United States
Length of ownership:1 month
not worth the price I paid, overall product didn't really give me the answers I was hoping to get and still not sure how to go about finding my family with the information I have. sight is confusing and hard to find information if your not going to spend hours wondering their site.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 4, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
One of the features included in our service is called DNA Relatives. DNA Relatives locates other 23andMe members that match your DNA. This feature estimates a predicted relationship and range using the length and number of segments and percent DNA shared. When two people share identical segments of DNA, this indicates that they share a recent common ancestor.
Please refer to the following link for additional information regarding DNA Relatives: https://customercare.23andme.com/entries/21232021
One of the features included in our service is called DNA Relatives. DNA Relatives locates other 23andMe members that match your DNA. This feature estimates a predicted relationship and range using the length and number of segments and percent DNA shared. When two people share identical segments of DNA, this indicates that they share a recent common ancestor.
Please refer to the following link for additional information regarding DNA Relatives: https://customercare.23andme.com/entries/21232021
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't understand the question
on January 5, 2017
Posted by: farley
from AZ
Length of ownership:1 month
Very disappointed---not worth the money--over 1/3rd of ancestary not specifically identified
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
Written by a customer while visiting 23andme.com
Customer Rating
5
Ancestry background
on January 18, 2017
Posted by: Blessed to be blessed
Length of ownership:1 month
I had 23&Me run a test on my ancestry and I found an overwhelming suspicion to be more than correct. I never knew much about my family and so I went in search and have been blessed beyond to find my roots and exactly where my family, both mom and dad, originated from. Thank you.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
A Disappointment
on January 21, 2017
Posted by: BGCB
from Florida
Length of ownership:1 month
Don't waste your money. The product is a disappointment.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Told me nothing new
on January 22, 2017
Posted by: CKat
from texas
Length of ownership:1 month
This money is poorly spent. It told me I had freckles and what I could taste or smell.This info is obvious. It told me I was a certain percentage from a part of the world. Pretty much knew that but it was not very specific.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
We are working hard to be able to add reports on genetic risk for various health conditions. At this time, we only provide the following reports: https://www.23andme.com/dna-health-ancestry/
We are working hard to be able to add reports on genetic risk for various health conditions. At this time, we only provide the following reports: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
So interesting!!!
on January 25, 2017
Posted by: Jillybeans
from Shavertown, PA, United States
Length of ownership:1 month
My father and I did this together to give me a complete picture as I am female. He and I felt like it was Christmas going through all of the info. My mother has told us about most of our heritage. She passed away last year and she would have been fascinated to know that she was correct but also that there was so much more! It truly has changed my outlook on people. We really are the same in more ways than we know!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com