Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Great Features and Easy to use
on April 12, 2023
Posted by: Bruce26
from Winston Salem
Length of ownership:1 month
I Purchased this kit about a month ago and I've been on it every day. I've met so many family members, it's amazing. And fascinating part is the DNA tracing back thousands of years. I even learned that I have a Paternal lineage with Rameses lll, which is awesome because I've always felt connected to Egypt and the Pharaohs.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Too many unanswered questions
on July 12, 2024
Posted by: Billy 10 toes
from Atlanta, GA
Length of ownership:3 months
I’m disappointed that the history on my mother’s side of the family is American Indian (Choctaw and Cherokee) and my results show nothing and when I inquired about this I received no explanation or information.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Unhappy with results
on August 14, 2024
Posted by: Golfer
from Seattle
Length of ownership:1 month
My review showed a half-brother of whom I am not aware but did not show a full sister, a full brother and a half-sister. So far the traits they have attributed to my DNA don't match the reality.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Great set up
on August 22, 2024
Posted by: Mateo
from Maple valley, WA
Length of ownership:1 month
I got this a couple months ago and it showed some interesting stuff!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Not satisfied
on October 15, 2024
Posted by: She she
from Ormond Beach Fl
Length of ownership:1 month
I was under the impression that I would get more information. Misleading. Not worth the money.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Has brought laughs thru information
on April 5, 2025
Posted by: JoJoCroce
from Floral City Florida
Length of ownership:3 months
Received as a gift. Just recently started to review my own results and have only compared results my sister! This brought up some questions but also a lot of laughs!
At this time I have not upgraded my package. Im still trying to navigate thru the profile and needed assistance.
Im not very tech savy and was having difficulty. Not sure if it was due to viewing on mobile vs computer. Some information difficult to complete as my dad did not know his birth father. Also did not automatically connect with other family members already on 23 & me. Settings weren't clear. Myself, with another member called another member after calling customer svc to get help. I was then able to see where to sign into family & friends connections.
Also there is no option to respond unknown for people who are adopted or do not know where some one was born.
The directions aren't clear as to just leave blank. Indicate unknown.
At this time I have not upgraded my package. Im still trying to navigate thru the profile and needed assistance.
Im not very tech savy and was having difficulty. Not sure if it was due to viewing on mobile vs computer. Some information difficult to complete as my dad did not know his birth father. Also did not automatically connect with other family members already on 23 & me. Settings weren't clear. Myself, with another member called another member after calling customer svc to get help. I was then able to see where to sign into family & friends connections.
Also there is no option to respond unknown for people who are adopted or do not know where some one was born.
The directions aren't clear as to just leave blank. Indicate unknown.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Add on product
on September 30, 2025
Posted by: Why required
Length of ownership:1 year or longer
I had purchased 23andme several years ago. It didn't appear that the health or ancestry update provided anything new.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Fun, but not exactly straightforward website
on April 13, 2026
Posted by: knitbunnie
Length of ownership:6 months
It was a gift, a real surprise. The results weren't. I already knew who I was. I found the website less than straightforward, a hunt and peck, a hide and seek, to actually find my genetic makeup. And the endless prompts to buy more were extremely intrusive and unappreciated. I only gave three stars because it was a gift from some one I love, but if I'd have bought it myself, it would probably be a two.
Written by a customer while visiting 23andme.com