Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8 out of 5
3.8
(5,671 Reviews)
Open Ratings Snapshot
Rating breakdown 5,671 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
917
73%of customers recommend this product. 
(
3,933 out of 5,406
)
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Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4 out of 5
4
Cleft Chin
on October 3, 2017
Posted by: Anonymous
from Barrington, IL United States
Length of ownership:1 year or longer
Just for you information, I have a cleft chin from my mother who is DAR. I have a dimple in middle of chin from my father who is IRISH. In my report, it states I do not have a cleft chin.
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
why am I the way I am...
on October 9, 2017
Posted by: Dixie Boy
from Alabama, United States
Length of ownership:1 year or longer
23andme has provided insight & understanding for so many of my Family attributes and confirms our oral & written Family history back to when written records existed.
For me personally the medical info confirms our Celtic connection and the longevity for some many of my Family members. The Neanderthal analysis explains my very durable health in extreme weather conditions for hunting & fishing in the outdoors. I enjoy the knowledge of my genetic inheritance!!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4 out of 5
4
Fascinating!
on February 16, 2018
Posted by: WCThunder
from Frankfort, KY, USA
Length of ownership:1 year or longer
This experience has been fascinating! I am adopted, and I'd like to find some close relatives. I'll rate a five star when that happens! Highly recommend this company!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Oh my
on March 10, 2018
Posted by: Anonymous
from Beloit, WI 53511, USA
Length of ownership:1 year or longer
A distant cousin, child of my Grandfathers Sister, contacted me. Have wondered about his dad, family ties that moved to Ca., N.M. and prodigy to the Boston area. Along with my Irish previously hidden, genome...life is good, evolving and more often than not...quite remarkable in many respects...carry on the fine research...ajf
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2 out of 5
2
Not very impressed
on April 5, 2018
Posted by: Wkr157411
from California, USA
Length of ownership:3 months
I think the ancestry information obtained is so general that it could apply to pretty much anyone. I didn’t learn anything about myself that a basic biology class hasn’t already covered about the human race.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareCustomer CareApril 11, 2018
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
Written by a customer while visiting 23andme.com
Customer Rating
2 out of 5
2
It ain’t necessarily so.
on August 8, 2018
Posted by: Sue B
from Florida
Length of ownership:1 year or longer
My latest genetic report is way off base. The research showed that I was less likely to match a musical note. WAY WRONG. I have been a soloist since childhood and a musician. H
I have near perfect pitch. It also said I was most likely to be afraid of heights. WAY OFF BASE. I served in the U S Navy as a Senior Intelligence Petty Officer and served in an Air Wing. I spent a good deal of time in. P3Orion and did Aerial Photography hanging outside of a Huey. I am beginning to think this is not the most accurate gauge. They got some of my ancestry correct, but much was missing.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareAugust 14, 2018
Thank you for your feedback. While our trait reports analyze genetic variants known to influence each trait, in reality most traits are influenced by additional genetic and nongenetic factors that aren't included in our analyses. Genetics only tells part of the story when it comes to many of our traits, so that's why our prediction about your trait may not always match your actual trait.

You can learn more about how we calculate our Trait reports here: https://customercare.23andme.com/hc/en-us/articles/221782088
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Exciting and scary at the same time-I would do it!
on September 6, 2018
Posted by: Sarah7875
from Frederick, Maryland
Length of ownership:1 year or longer
I received my kit as a birthday present. I was excited to complete it and learn things about myself and where my ancestors were from. I was also scared to know the medical side. i thought better to know than to not know. Overall, I loved it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Wonderful!
on September 6, 2018
Posted by: TANN
from MI
Length of ownership:1 year or longer
Everything about 23andme is perfect! I could not ask for anything better!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
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