Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
Not many so far , we are only in for 90 Days
on November 24, 2016
Posted by: silverbet
from Illinois, United States
Length of ownership:3 months
We feel the need for more info on persons close to our Ancestry !!
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing Results.
on December 7, 2016
Posted by: TRex
from Reno, NV, United States
Length of ownership:3 months
I volunteered as one of over 5000 people in my community and was surprised with how well it was run.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Some accurate
on December 14, 2016
Posted by: Brian and Sherry
from Missouri, United States
Length of ownership:1 month
Got it a month ago and some not so accurate. But most were.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, December 14, 2016
Thank you for the feedback. Providing each and every one of our customers with accurate data is 23andMe's number one priority. We have several quality control steps during the processing and loading of your data and we are confident in the data that we returned to you.
If you have any questions about your results, please contact Customer Care:
https://customercare.23andme.com/hc/en-us/requests/new
If you have any questions about your results, please contact Customer Care:
https://customercare.23andme.com/hc/en-us/requests/new
Written by a customer while visiting 23andme.com
Customer Rating
2
Unhappy
on December 26, 2016
Posted by: CaptBill
from North Carolina, United States
Length of ownership:3 months
Make viewing and the understand in the information easier for the consumer. My wife and I both used 23andme. When we where notified that the information was ready to review, we were very excited. After looking at the information we are more confused that ever. The info is extremely had to understand and is very general. We just wanted to understand where we came from.
I spent the time and filled out most of the question from all the fields. One question was, have I notices hearing loss. My answer was yes. After reviewing my traits from our DNA sample, One of my threats is hearing loss. No kidding, Really! Wow what an eye opener.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
Your genetic analysis results are not connected to or derived from your survey answers. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Participation in surveys is completely voluntary. Choosing not to participate will not affect access to your genetic data or use of the 23andMe service. You can opt out of participating in research at anytime by navigating to your Account Settings page.
Your genetic analysis results are not connected to or derived from your survey answers. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Participation in surveys is completely voluntary. Choosing not to participate will not affect access to your genetic data or use of the 23andMe service. You can opt out of participating in research at anytime by navigating to your Account Settings page.
Written by a customer while visiting 23andme.com
Customer Rating
2
Ethnicity not accurate at all.
on December 27, 2016
Posted by: Anonymous
from Tucson, AZ, United States
Length of ownership:1 month
I know for a fact my father is 100% Sicilian italian. It showed me to be only 12.3% italian. Ancestry was confusing and inaccurate compared to my family history.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
To learn more about the science behind Ancestry Composition, visit: https://www.23andme.com/ancestry_composition_guide/
To learn more about the science behind Ancestry Composition, visit: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
A Waste of Money and Time
on March 11, 2017
Posted by: OleJoe1942
from Portland, OR, United States
Length of ownership:3 months
What does it offer? I was expecting a path to a database where I might find people I am related to. I did not find that here.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. One of the features included in our service is called DNA Relatives. DNA Relatives locates other 23andMe members that match your DNA. This feature estimates a predicted relationship and range using the length and number of segments and percent DNA shared.
Keep in mind that the number of relatives will vary for each person and will grow over time as more people join 23andMe.
Please refer to the following link for additional information regarding DNA Relatives: https://customercare.23andme.com/entries/21232021
Keep in mind that the number of relatives will vary for each person and will grow over time as more people join 23andMe.
Please refer to the following link for additional information regarding DNA Relatives: https://customercare.23andme.com/entries/21232021
Written by a customer while visiting 23andme.com
Customer Rating
1
Not what I expected
on March 19, 2017
Posted by: Linda19
Length of ownership:3 months
Didn't really get the info I expected. Basically, it just gives regions and percentages.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry. In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Our Ancestry Composition report will tell you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. The results reflect where your ancestors lived 500 years ago, before the advent of intercontinental travel. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Our Ancestry Composition report will tell you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. The results reflect where your ancestors lived 500 years ago, before the advent of intercontinental travel. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
Written by a customer while visiting 23andme.com
Customer Rating
4
Ancestry review
on March 22, 2017
Posted by: Nak1973
from Florida, United States
Length of ownership:6 months
Report wasn't as detailed as I hoped it joined German & French ancestry together - I wanted more of s break down
I would recommend this to a friend!
Written by a customer while visiting 23andme.com