Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Mother's Day
on February 10, 2018
Posted by: KES60
from Oriental, NC, USA
Length of ownership:1 year or longer
I got my 23 & me as a mother's day present a few years ago. Then I found out I could've gotten the test for free as I have Parkinson's Disease. Ha! Overall I have enjoyed the results. The only complaint I have is that fellow folks on the list do not respond to contacts.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, February 14, 2018
Thank you for your feedback. We are unable to determine if or when other 23andMe customers will respond to your sharing invitations or messages. We leave the option of responding to DNA Relatives introductions solely to the customer.
Written by a customer while visiting 23andme.com
Customer Rating
4
Results
on December 2, 2018
Posted by: mrodrigue983
from Crompond, NY
Length of ownership:3 months
There wasn't too much of the unexpected in there. Only some of it was in there.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
GREAT
on November 17, 2018
Posted by: LISA12
from BOILING SPRINGS SC
Length of ownership:1 year or longer
I BOUGHT 23 & ME KIT AS WELL AS OTHERS
I THINK 23 & ME COMPARE TO THE OTHER KITS ARE ABOUT THE SAME
23 & ME IS GREAT
I THINK 23 & ME COMPARE TO THE OTHER KITS ARE ABOUT THE SAME
23 & ME IS GREAT
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
I just purchased and now they are going bankrupt!
on April 3, 2025
Posted by: MichS
from Chicago, IL
Length of ownership:1 month
I just bought this one month ago and they are going bankrupt. I wanted a refund but the hold time was three hours!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Overpriced and not as scientific as promised
on January 18, 2017
Posted by: Dawn33
from Northeast United States
Length of ownership:1 month
Having no connection to my biological family's history and lineage, I was dependent on (and excited for) 23andMe to answer the questions I've spent my entire life trying to answer.
However, I find it intensely disappointing to have received such vague information at such a high cost and effort.
I'm told I am 63.1% British and Irish.
Clearly 63.1% makes up the majority decision, however....what am I supposed to do with that math: just GUESS which one is greater?
I've got one vacation opportunity and just enough savings to accommodate that trip alone. This DNA verification was meant to be part of a once-in-a-lifetime family exploration trip.
Consequently, the singular purpose of this test was to determine where on the globe I'd visit to learn exactly who I am and where I come from.
Taking a blind gamble on England versus Ireland was not what I had in mind.
But, hey, if I upgrade for the bargain price of another $125 I can find out what potential genetic diseases I could pass along to my children....
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Poorly results reporting
on February 12, 2017
Posted by: Ghkledvng
from Los Angeles, CA, United States
Length of ownership:3 months
I tried to find out which of ethnic group of the natives American is in my DNA but their result for Native Americans are very general not as specific as they are with European groups.
Also your result of Jewish DNA is totally made up. How a religious believe can be expressed in the DNA?
Also your result of Jewish DNA is totally made up. How a religious believe can be expressed in the DNA?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for you feedback. The 23andMe Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide, including Ashkenazi. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities or religious groups. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth it
on February 15, 2017
Posted by: Anonymous
Length of ownership:1 month
I was given this as a gift and I don't know why it's interesting or cool. It's pretty dumb.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 22, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Not
on May 10, 2017
Posted by: kellyk
from Michigan, United States
Length of ownership:1 month
I bought a month ago and very unhappy with results
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 17, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com