Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,676 Reviews)
Rating breakdown 5,676 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,934 out of
5,410)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
23 snd me review
on December 19, 2020
Posted by: Bcmscott
from Cedar Rapids , Iowa
Length of ownership:1 year or longer
I bought this when a few years ago and am quite happy .
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not what I expected
on February 23, 2025
Posted by: BJSUE
from Northern KY
Length of ownership:3 months
For some reason, I was under the impression I would be getting back what my DNA showed as far as my health went, if I had in me diseases or conditions (alzheimer, etc.) But it didn't show anything like that. All I could see is that it wanted me to pay to upgrade. Totally disappointed. Would never recommend to anyone.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed!
on March 17, 2017
Posted by: Maat
from Charleston, SC, United States
Length of ownership:1 month
I received my results one month ago and am still unable to view beings the file is to large for my computer to open therefore I must buy a new computer in order to read my results. I was not aware that I needed an upgraded computer to view my results.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. The 23andMe website supports the latest versions of Chrome, Safari, and Firefox. We recommend using the most up-to-date browser version available. If the system that you use does not support an upgrade to the latest version of your preferred browser, downloading Google Chrome will provide the best site experience.
In addition to being up-to-date, browsers must have cookies and JavaScript enabled, and Adobe Flash Player 9 or higher installed.
The information available to you from the 23andMe Service is presented only in the context of our web-based tools and features. 23andMe is exclusively an online service, and we do not provide a printed or printable report via mail or email.
To view your results, log in at https://www.23andme.com/user/signin/ with your account email address and your password to access and explore the information.
In addition to being up-to-date, browsers must have cookies and JavaScript enabled, and Adobe Flash Player 9 or higher installed.
The information available to you from the 23andMe Service is presented only in the context of our web-based tools and features. 23andMe is exclusively an online service, and we do not provide a printed or printable report via mail or email.
To view your results, log in at https://www.23andme.com/user/signin/ with your account email address and your password to access and explore the information.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not satisfied
on March 24, 2018
Posted by: Anonymous
from Tallahassee, FL, USA
Length of ownership:1 year or longer
I am not satisfied mainly because I see other people getting the new update before me even though they got their results after me. I am a loyal customer who has bought multiple kits and referred many people to 23andme. I feel like I should have this update by now.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 28, 2018
Thank you for your feedback. We are working hard to make this update available for all customers within the coming months.
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazed At what you find out
on December 31, 2018
Posted by: Kattie
from Belleville mi
Length of ownership:1 year or longer
Gave my granddaughter one for Christmas a 57 man had done his 23 and me was adopted at 1 wanted to try find who his father was her grand father was his dad
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Unhappy customer
on June 23, 2023
Posted by: Kurt27
from United States
Length of ownership:1 year or longer
Sorry I did this. Wish there was an opt out. They tagged me with a cousin (fake account) no one knows.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, July 13, 2023
Thanks for your feedback. Our DNA Relatives feature locates other 23andMe members that match your DNA and estimates a predicted relationship using the length, number of segments, and percent DNA shared. If you have questions about the results you received, contact our Customer Care Team here: http://23and.me/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
1
not even close
on November 12, 2016
Posted by: animule30
from omak, wa
Length of ownership:1 month
I am 1/3 native American and your report said I wasn't any
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 16, 2016
Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Written by a customer while visiting 23andme.com
Customer Rating
3
I guess it's okay
on March 3, 2017
Posted by: Louie Louie
from Palmdale, California, United States
Length of ownership:3 months
I don't recommend this program if you don't have a printer or you don't have a connection to the internet if you are like me in your nineties and you don't use computers then this is not a product for you as they will not send out a printout of your results you must look it up online no
Written by a customer while visiting 23andme.com