Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Not easy to understand
on May 26, 2017
Posted by: Slugger
from Las vegas
Length of ownership:3 months
I expected more. Need to be a scientist to understand the report. Saying i'am European . I already new that.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 31, 2017
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
Inaccurate profile
on November 12, 2016
Posted by: steveo
from Waterford Township, MI, United States
Length of ownership:1 month
The DNA profile I received was inaccurate. It totally missed the fact that I am partially Native American Indian and said I was 100% northern European. Probably based on my last name, not my DNA.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Confused
on April 23, 2017
Posted by: Nikki_L
from GA, United States
Length of ownership:3 months
My results came back with 0% Native American. This confused me due to the fact I know that is not correct. My grandfathers mother was Cherokee Indian. Almost full... So for mine to come back with 0% can't be right.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for contacting the 23andMe Team. Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
For more information on our existing reference populations, please visit the following help article: https://customercare.23andme.com/hc/en-us/articles/202906830-Reference-populations-in-Ancestry-Composition
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
For more information on our existing reference populations, please visit the following help article: https://customercare.23andme.com/hc/en-us/articles/202906830-Reference-populations-in-Ancestry-Composition
Written by a customer while visiting 23andme.com
Customer Rating
5
Exciting ancestry information!
on April 24, 2017
Posted by: Lady Jane
Length of ownership:1 month
It was wonderful. I always thought I was 100% Swedish but found out I'm Scandinavian (Norway & Danish, too) Irish/British, Finnish, French/German and Eastern European.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
my health report ! , also family heritage .
on February 4, 2021
Posted by: rcjr
from Livingston County, Mi.
Length of ownership:1 month
Outstanding in signing on, getting reports and navigating the site.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
I was wondering, now I know.
on March 30, 2017
Posted by: Anonymous
from Watson, AR.
Length of ownership:6 months
I got myself this as a Christmas gift. And now purchased one for my husband.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Overall Great!!
on April 22, 2017
Posted by: B Curious
from NYC
Length of ownership:1 month
The proces was quick and simple,and my results were in faster than expected. I have a general interest in genetics and science so the information provided by 23andme is very exciting to me. the only reason why I can't give a 5 star rating is because, they can only test so much and I'm left wanting to know more!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Good service, ancestry not as detailed as I hoped.
on April 22, 2017
Posted by: lorelei
from Portland, OR, United States
Length of ownership:1 week
I was hoping I could have a more detailed explanation instead of "British/Irish," "French/German," "Balkan."
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com