Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,676 Reviews)
Rating breakdown 5,676 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,934 out of
5,410)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Inaccurate profile
on November 12, 2016
Posted by: steveo
from Waterford Township, MI, United States
Length of ownership:1 month
The DNA profile I received was inaccurate. It totally missed the fact that I am partially Native American Indian and said I was 100% northern European. Probably based on my last name, not my DNA.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Confused
on April 23, 2017
Posted by: Nikki_L
from GA, United States
Length of ownership:3 months
My results came back with 0% Native American. This confused me due to the fact I know that is not correct. My grandfathers mother was Cherokee Indian. Almost full... So for mine to come back with 0% can't be right.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for contacting the 23andMe Team. Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
For more information on our existing reference populations, please visit the following help article: https://customercare.23andme.com/hc/en-us/articles/202906830-Reference-populations-in-Ancestry-Composition
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
For more information on our existing reference populations, please visit the following help article: https://customercare.23andme.com/hc/en-us/articles/202906830-Reference-populations-in-Ancestry-Composition
Written by a customer while visiting 23andme.com
Customer Rating
5
Exciting ancestry information!
on April 24, 2017
Posted by: Lady Jane
Length of ownership:1 month
It was wonderful. I always thought I was 100% Swedish but found out I'm Scandinavian (Norway & Danish, too) Irish/British, Finnish, French/German and Eastern European.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
my health report ! , also family heritage .
on February 4, 2021
Posted by: rcjr
from Livingston County, Mi.
Length of ownership:1 month
Outstanding in signing on, getting reports and navigating the site.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
I was wondering, now I know.
on March 30, 2017
Posted by: Anonymous
from Watson, AR.
Length of ownership:6 months
I got myself this as a Christmas gift. And now purchased one for my husband.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Overall Great!!
on April 22, 2017
Posted by: B Curious
from NYC
Length of ownership:1 month
The proces was quick and simple,and my results were in faster than expected. I have a general interest in genetics and science so the information provided by 23andme is very exciting to me. the only reason why I can't give a 5 star rating is because, they can only test so much and I'm left wanting to know more!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Good service, ancestry not as detailed as I hoped.
on April 22, 2017
Posted by: lorelei
from Portland, OR, United States
Length of ownership:1 week
I was hoping I could have a more detailed explanation instead of "British/Irish," "French/German," "Balkan."
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Embarrassed
on October 14, 2017
Posted by: Anonymous
from Las Vegas, NV, United States
Length of ownership:6 months
Embarrassed that I had recommended product to 1st cousin. Proof that her mother and mine are biological sisters with same parents yet she doesn't show being a relative. Seriously?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, October 18, 2017
Thank you for your feedback. There are several reasons why an individual wouldn't appear in your DNA Relatives list:
- He or she does not yet have results
- He or she is not opted in to the DNA Relatives feature
- There was no genetic relationship found
Please confirm with this individual that he or she has received complete results including DNA Relatives, and that he or she has opted in to this feature.
For information regarding DNA Relatives, please visit the following article: customercare.23andme.com/hc/articles/212170838
- He or she does not yet have results
- He or she is not opted in to the DNA Relatives feature
- There was no genetic relationship found
Please confirm with this individual that he or she has received complete results including DNA Relatives, and that he or she has opted in to this feature.
For information regarding DNA Relatives, please visit the following article: customercare.23andme.com/hc/articles/212170838
Written by a customer while visiting 23andme.com