Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,676 Reviews)
Rating breakdown 5,676 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,934 out of
5,410)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
ok
on April 25, 2025
Posted by: blair
from california
Length of ownership:1 month
I wanted but didn't get any info on Neanderthal ancestry
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
As the Story Goes..
on November 25, 2018
Posted by: jaybird
from Wisconsin
Length of ownership:1 year or longer
As a Student of History, 23 and Me have filled a niche like no other. Research continues as we all know ....We are merely dust in the wind of the Universe.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Surprizing information
on April 24, 2017
Posted by: iemtoo
from Myrtle Beach, SC, United States
Length of ownership:1 month
I knew of some of the ancestry but I was more surprized by what wasn't there considering what I had been told growing up. My niece is going to do hers because she wants to see what her father's side show.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Ugh
on May 1, 2017
Posted by: No Way Jose
from Fort Lauderdale, FL, United States
Length of ownership:1 month
Honestly
I won't do anymore business with you
in light of the fact that is when I received
my results from you,
It wasn't a hardcopy but a digital format
Only!
No Thanks!
I don't care for you at all.
I won't do anymore business with you
in light of the fact that is when I received
my results from you,
It wasn't a hardcopy but a digital format
Only!
No Thanks!
I don't care for you at all.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 3, 2017
Thank you for the feedback regarding your 23andMe results. The information available to you from 23andMe is presented only in the context of our web-based tools and features. 23andMe is exclusively an online service, and we do not provide a printed or printable report via mail or email.
Log into your account at https://www.23andme.com/user/signin/ with your account email address and your password to access and explore the information.
Log into your account at https://www.23andme.com/user/signin/ with your account email address and your password to access and explore the information.
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't waste your money
on May 9, 2017
Posted by: Tiff1103
from California, United States
Length of ownership:1 month
Don't waste your money, the genetic return information regarding ear wax type and if I have freckles or not was a huge disappointment
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 10, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features
on December 12, 2020
Posted by: Sarah P
from Rochester, NY
Length of ownership:1 year or longer
I've been able to assist in relatives connecting with family. I'm still working on finding some of my family connections on my Dad's side, but this is definitely helpful!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
You know more already
on April 24, 2017
Posted by: Repecheep
from Indiana, United States
Length of ownership:3 months
Report is vague at its best save your money and write down what you already know about yourself
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Not easy to understand
on May 26, 2017
Posted by: Slugger
from Las vegas
Length of ownership:3 months
I expected more. Need to be a scientist to understand the report. Saying i'am European . I already new that.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 31, 2017
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com