Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Family united
on December 8, 2020
Posted by: Razor3
from California
Length of ownership:1 month
Within 24 hours after receiving my test
results . I was in contact with a sibling
I didnt know I had !!
I could have never found them without this kit and App !!!
Amazing !!! Thank you so much ! Im so very grateful
David
results . I was in contact with a sibling
I didnt know I had !!
I could have never found them without this kit and App !!!
Amazing !!! Thank you so much ! Im so very grateful
David
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
It's a must!
on September 16, 2022
Posted by: HEATHER89
from West Virginia
Length of ownership:1 month
Found my half sister, we've been looking for her for 40 years and found her. Also my mother was adopted so she has been able to find information on her real family and she is forever grateful for this experience. Thank you 23andme❤️
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
History lessons (?)
on January 21, 2023
Posted by: MyNicknameIsClara
from Los Angeles
Length of ownership:3 months
I found out what continent my ancestors primarily came from, but nothing more. I thought it was about finding relatives from the past and present, and helping you see where you came from via real people from the past; with real census, property, tax, immigration records…? If it’s something I’m doing wrong, then please provide instructions. It seems to have been a basic spit test for finding out I’m white. I already knew that, so obviously I was searching for something with greater meaning. Even if there was some difficult information revealed (for example: slave ownership, exploitation), a light could have been shone onto it to help me re-commit to breaking down that legacy. I do not have to be proud of or afraid of what I learn. Some people just need to learn period. Perhaps my ancestors covered their tracks?
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Misleading
on August 14, 2024
Posted by: Hollyfrommo
from Missouri
Length of ownership:1 month
I got this for my birthday and I am really sad about it it was very misleading even through all the sign up questions that it was going to let you know your close relatives well it turns out I have to pay an extra 140ish dollars for that on top of what was already paid, had I known that I would have asked for something else for my birthday because now I do not have the funds to find out my close relatives I think I have
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Terrible
on May 29, 2025
Posted by: Kkkkkkkkkkk
from Wisconsin
Length of ownership:6 months
I bought the service and sent in my sample. However, this company now requires me to give them my credit card information before I can review the results! This company is in bankruptcy proceedings and I have no intention to give them any further information to review the results of the service I have already paid for.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Very Dissapointed and I feel ripped off!
on June 19, 2025
Posted by: Becky227
Length of ownership:3 months
I have yet to receive anything regarding my ancestry many months after sending in my saliva sample!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
too hard to understand
on November 2, 2016
Posted by: Grandma Owl
from Morris County NJ
Length of ownership:1 month
these tests were NOT worth $200 !!!!! tests were to hard to understand
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 9, 2016
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
Do Not Buy This!
on November 6, 2016
Posted by: Chucko
from Austin, TX
Length of ownership:1 month
Very disappointed in the results. I bought the full package, and regret it deeply. Perhaps my expectations were too great, or maybe (?) they oversell the program.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 9, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com